77
fair
Hargreaves Lansdown (HL) | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
70%
Android
45 Reports
45 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
19 Reports
19 Reports
User Feedback
30%
iOS
19 Reports
19 Reports
70%
Android
45 Reports
45 Reports
Hargreaves Lansdown (HL) - Latest Quality Issues
Android
Feb 8, 2023
Easy to use and complete trades Daily gains/losses not handled well as funds have a lag of almost a day
iOS
Feb 9, 2023
Misplaced orders(double) due to app error
The app is rubbish and honestly I am not joking… I regret putting my ISA, SIP and wife's ISA in here. I chose them because of so called spotless reputation. The problems are many, the app is sluggish, little functionality compared to other apps and worse of all transactions can give errors that result in miss placed orders. Plus their so called “top customer service” won't even acknowledge this problem if because of them refund me the unfair fees that are resulted from this app issue and apologies… So here is what happened to me…I place an order but I got an error and got prompted with retry button. Did click that at 16 seconds apart(their support told me this time) and the order got done twice. One confirmation email immediately and one next morning.(that shows again they are all over the place). It's very bad because this was a all of my cash and it's a big sum that I wanted to use later. No one would do twice the same identical transaction(because you get charged twice) I tried to argue at least to refund me the fees because it's obviously their app problems that resulted in this. I am not sure if I will complain to FOS in UK because they need to change behaviour.
Android
Feb 15, 2023
Keeps crashing! App has been fine until last few days but now when logged into account keeps crashing as I attempt to look at rises/fallers which is frustrating.
Android
Feb 21, 2023
Poor. Forces you to add money via website. What's the point in the app?
Android
Feb 22, 2023
This app is going downhill rapidly. Repeatedly issues where it says no stock holdings in account rendering me unable to check prices or trade. Please sort out this buggy app.
Android
Feb 25, 2023
Good dedicated app, there are a limited number of things you cannot do from the app which is frustrating but 99% of daily activity is spot on. Would help if they fixed the way some feeds display, they don't reformat nicely for a phone screen. Minor issue though!
iOS
Feb 28, 2023
Need to bring back the ipad app
For the amount of money they make and the amount they hold of mine I would have thought they could afford to bring back the ipad HL app. Using this phone app on the ipad for quick access is a bit rubbish. I know there is the website but that is slow to get through security.
iOS
Mar 1, 2023
Some flaky maths!
The app is pretty good at showing instantaneous share and fund prices and for dealing online, even using a phone. However, the portfolio valuations and/or daily changes can be inaccurate. For example, I have had a daily change in cash that is significantly different from the reported percentage change that day; it was not possible to establish which, if either, was correct. Similarly, I also had an occasion when there was a very large daily loss (>5%) reported for the portfolio as a whole, when just about every share and fund rose in value that day!
iOS
Mar 4, 2023
Lower the trading Fees
Good app which I have had for years and will never change. However, I use IG more at £3 a trade . Come on HL you are too expensive .
Hargreaves Lansdown (HL) - Product Description
The UK’s biggest investment platform in the palm of your hand. Follow the markets and manage your investments on the move with the all-new app from HL. Fast, easy-to-use and packed with the features you’ve been asking for. Turn on fingerprint login for fast, secure access to your portfolio with no need to enter your password. HL clients can stay up to date with free live share prices. You can trade UK shares, bonds, and funds as well as overseas shares from Europe, the US and Canada. Moving money into and out of your HL account is quick and easy. To top up your account you can scan your debit card, and you can easily request cash withdrawals to your nominated bank account. You can be more confident in your investment decisions with the latest research from HL’s team of experts, plus get business and economic news from leading outlets with HL Newsroom. Easy account management • Turn on fingerprint login for fast, secure access to your portfolio • See the family’s accounts all in one place with linked accounts • Top up your account or withdraw money on the go Faster, simpler trading • Stay up to date with free live UK share prices (HL clients only) • Trade thousands of UK shares & bonds, and over 2,500 funds • Trade overseas shares from Europe, the US and Canada • Set stop loss & limit orders so you don’t miss trading opportunities Discover investment opportunities • Track your favourite investments or create virtual portfolios with watchlists • Access improved fund and share factsheets with more data and insight than ever before • View full FTSE 100 and other UK indices, plus global index levels including Dow Jones, NASDAQ and Nikkei 225. Plus major commodity and currency markets • Read the latest research from HL’s team of investment experts plus global market reports, newspaper round-ups and insight • Get the business and economic headlines from the world’s leading news outlets with HL Newsroom Investments can fall in value as well as rise so you could get back less than you invest. Tax rules can change and any reliefs depend on your circumstances. Have questions, problems or feedback? Please get in touch at [email protected] Hargreaves Lansdown is a FTSE 100 company and the UK’s number 1 platform for private investors. For more than 35 years we have helped investors save time, tax and money on their investments. Our services include fund and share dealing, Stocks & Shares ISA, pensions (SIPP), retirement services, financial advice and more. Find out more on our website www.hl.co.uk Hargreaves Lansdown Asset Management Ltd, One College Square South, Anchor Road, Bristol, BS1 5HL, authorised and regulated by the Financial Conduct Authority. FCA Register number 115248, see registration details. Registered in England and Wales. Registration number: 1896481.
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