Quality degradation at BetterHelp - Online Counseling  
Users report higher volume of Quality Issues than usual
27
poor

BetterHelp - Online Counseling | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-23 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
15%
Android
106 Reports
iOS unitQ Score
iOS User Feedback
85%
iOS
594 Reports
User Feedback
85%
iOS
594 Reports
15%
Android
106 Reports
BetterHelp - Online Counseling - Latest Quality Issues
iOS
Mar 3, 2023
It’s great having someone to talk to.
I have a hard time talking with most people. This app gives me someone to talk to about the things that are bothering me that I can't always bring up with other people.
Android
Mar 4, 2023
I have paid for an account but the app doesn't work on android. It seems to have problems dismissing popups about my cookie settings and keeps asking for a pin which I cannot input.
iOS
Mar 4, 2023
Review
30 minutes can go very quickly. I do wish there was an option for longer appointments. Journal prompts have been good. Communication tools with therapist are helpful to send messages between appts.
Android
Mar 4, 2023
SEE FTC REPORT ON BetterHelp SELLING CUSTOMERS DATA TO ADVERTISERS... AND maybe find a better company...
Android
Mar 4, 2023
I dont think my therapist realized I could see her on her phone in the reflection of her glasses.
iOS
Mar 4, 2023
Lacking critical feature for iPad Users
I am cancelling my membership because this app interface feels… outdated? iPad users can't use this app in split screen mode (which I NEED) to keep all my journaling and note-taking (as a student) in 1 place Very cumbersome and awkward for a HIGHLY regarded app. Makes iPad users feel left behind $400+ as a student is no joke… it hurts. My therapist is copying and pasting responses also… which makes me feel like I'm talking to a robot.. not what I paid for. The personal touch is missing ):
Android
Mar 5, 2023
Haven't even been with a therapist yet but the app is broken. The journal part is so buggy, it's basically useless. You type more than about 2 lines and then it goes all wonky with spacing, and jumping around and moving. I can't believe this was allowed out and not qc'd. It's a great idea and I'd totally use it if I could... but can't, so shan't.
Android
Mar 5, 2023
Terrible, no help, inattentive therapists that have nothing to offer but chit chat about movies, one therapist told me my trauma was a choice
Android
Mar 6, 2023
NAME_REMOVED is the worst, but they all suck. They all cancel on you, they all reschedule last second, they don't care, they don't make an effort. Save your money and suffer alone
BetterHelp - Online Counseling - Product Description
BetterHelp is the convenient way to get professional help from licensed therapists and counselors. With over 15,000 trained, experienced, and accredited counselors covering a wide range of areas – from depression and anxiety to family and couples therapy – it’s never been easier to receive personal, professional help when you need it.
 
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BETTERHELP – FEATURES
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• Over 15,000 counselors & therapists with different areas of expertise
• All counselors are licensed, trained, accredited, and highly experienced
• Match with an available counselor who is the best fit for your needs
• Unlimited private one on one communication with your therapist
• Schedule live sessions with your counselor or use the secure messenger
• Gain access to constructive, educational group webinars
 
PROFESSIONAL HELP, PERSONALIZED FOR YOU
Facing obstacles alone can be daunting – receiving support and guidance from a professional counselor has been shown to make huge, positive changes to help you overcome personal challenges. When you sign up we’ll match you to an available counselor who fits your objectives, preferences and the type of issues you’re dealing with. Different counselors have different approaches and areas of expertise so we’ll work with you to find the right person who can achieve the best results for you.
 
LICENSED AND TRAINED COUNSELORS & THERAPISTS
There are over 15,000 counselors in BetterHelp, each with at least 3 years and 1,000 hours of hands-on experience. They are licensed, trained, experienced, and accredited psychologists (Ph.D./PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional counselors (LPC), or similar credentials.
 
All of our therapists have a Master’s Degree or a Doctorate Degree in their respective fields. They have been qualified and certified by their state professional board and have completed the necessary education, exams, training, and practice.
 
HOW DOES IT WORK?
After filling out our questionnaire, you will be matched with a licensed counselor based on your needs and preferences. You and your counselor will get your own secure and private “counseling room” where you can message your counselor at any time, from any internet-connected device, wherever you are. You can also schedule a session to speak live with your counselor over video or phone.
 
You can write or talk about yourself, the things going on in your life, ask questions, and discuss the challenges you’re facing and your counselor will provide feedback, insights, and guidance. This ongoing one-on-one dialogue is the foundation of your work with your counselor.
 
Together you’ll work towards making a positive change in your life, accomplishing your goals, and overcoming your problems.
 
HOW MUCH DOES IT COST?
The cost of counseling through BetterHelp ranges from $60 to $90 per week (billed every 4 weeks) but may be higher based on your location, preferences, and therapist availability. Unlike traditional in-office therapy which can cost over $150 for a single session, your BetterHelp membership includes unlimited text, video, audio messaging as well as weekly live sessions. The subscription is billed and renewed every 4 weeks and includes both the use of the secured site and the counseling service itself. You can cancel your membership at any time for any reason.
 
 
YOU DESERVE TO BE HAPPY.
 
WE ARE HERE TO HELP MAKE IT HAPPEN – DOWNLOAD BETTERHELP TODAY!
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