Quality degradation at Heetch - Ride-hailing app  
Users report higher volume of Quality Issues than usual
80
fair

Heetch - Ride-hailing app | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
91%
Android
366 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
35 Reports
User Feedback
9%
iOS
35 Reports
91%
Android
366 Reports
Heetch - Ride-hailing app - Latest Quality Issues
Android
Mar 3, 2023
Too bad there is too much waiting from my address
iOS
Mar 3, 2023
Lots to improve
The worst onboarding experience of my life. Logging in via your app is very impossible. Already for the confirmation code, it took me 10 minutes before receiving it. Then set my password, I choose one and I get a message like the password is invalid.
Android
Mar 4, 2023
Too slow to provide a vehicle
Android
Mar 4, 2023
It's actually a good app but drivers cancel the races a lot
Android
Mar 4, 2023
User Bad experience. After DL the app, must enter its number of such by putting spaces like XX XX XX XX XX. Who does that? o_O Then you can only connect with Facebook. So 1, Facebook is dead, and 2 the connection doesn't even work... and finally, the top of the top, you click on "I can't connect" and it does nothing. Made on a Redmi.
Android
Mar 4, 2023
I do not know why this application exists We order either we are told that there is a person who comes to us yet this is not the case In short your service is very very not convincing
iOS
Mar 4, 2023
criticism
The value at first was an estimate but continued.
Android
Mar 5, 2023
No vehicles available... 😒
Android
Mar 5, 2023
I deleted the app because of the ad I was getting. I can't stand it because it's in case of need so it's strictly useless to send messages all the time. It is also impossible to deactivate his profile and I believe that this is a will. The only solution is to uninstall the application to have peace.
Heetch - Ride-hailing app - Product Description
•Heetch is a friendly and professional ride-hailing app.• We offer VTC, LVC, taxi services in several countries.

Heetch drivers are available around the clock when public transit lets you down. We display price estimates before you order and give you the option to choose your favorite payment method! We value our drivers and offer them fair commission rates on their rides. 

•Heetch, the professional driver app accessible to all•

We keep you moving with the same account in multiple countries:

- In France, Heetch matches you with a driver in seconds at cheaper prices than other VTC or taxi services in Paris, Lyon, Marseille, Montpellier Lille, Nice, Bordeaux, Toulouse, Nantes, and Strasbourg.
- In Belgium, Heetch is available in the Brussels region, Antwerp, Ghent, and Leuven with LVC !
- Order a ride in Geneva ! 
- In Morocco, we're working with taxis and VTC from Casablanca, Rabat, and Marrakech !
- Meet Heetch drivers in Algiers and Oran (Algeria) !
- Now also in Luanda (Angola) !
- Our drivers are available in Dakar (Senegal) !
- In Tunis you can now order a ride ! 
- Find our drivers in Abidjan (Ivory Coast)
- Move around Kinshasa with Heetch. 
- And soon so many new cities !

•Low fares, available upfront•

Avoid any nasty surprises with Heetch - we show you an estimated cost before you request your ride. Our prices are often lower than taxis and other VTC or LVC apps. Our commission rate is the lowest on the market so our drivers are fairly remunerated. What's more, get rewarded for every friend you refer who starts riding with Heetch. There’s no limit on how much you can earn.

•The only app with complete payment flexibility•

Heetch lets you pay cash without the hassle of having to save your credit card beforehand. Making splitting the cost with friends easy. No cash? Heetch works with all major credit, debit, and prepaid cards in France, Belgium and Malta. Add a new payment method, and select your favorite before you request a ride. 

•Heetch, reliable and safe service wherever you need to go•

Got a late party or an early flight? Need to get home after work? Our professional drivers will ride anywhere, any time, without breaking the bank.

With delays, strikes, it's not easy to get around in the urban jungle! Heetch saves you time and money - get matched with a VTC, LVC or taxi driver within seconds. Track the arrival of your driver on the map and go meet them when they're a few minutes away. Once yourself confortable in the car, you can share your localisation to your friends.  All Heetch drivers undergo a training program and we check on them on a regular basis.

•To infinity and beyond!•

Discover new cities by VTC, cab without blowing your budget!
Want to improve your unitQ Score by 20% within 30 days?
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