14
poor
Hive | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
75%
Android
150 Reports
150 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
49 Reports
49 Reports
User Feedback
25%
iOS
49 Reports
49 Reports
75%
Android
150 Reports
150 Reports
Hive - Latest Quality Issues
Android
Mar 4, 2023
Turned off the heating multiple times, showed me a tick but come back home to a very warm house. Using hive is literally losing me money. Please guarantee that heating is off if you show it in the app.. do not use best effort guarantees. Very sloppy service / poorly tested functionality / bad user experience.
Android
Mar 5, 2023
Radiators constantly need calibrating and can't download any videos from my outdoor cam since the last update. Is there any quality control before the app is updated? Doesn't appear so.
iOS
Mar 5, 2023
Another day another failure
Regularly goes off line. Very poor quality product Would not recommend this system I regret purchase
iOS
Mar 5, 2023
Useless
The manual setting don't work at all and the schedule stops working as well
iOS
Mar 5, 2023
System occasionally has a problem
It's currently chilly outside but the app has decided to keep switch itself on even though it's not scheduled to. Turned itself up to 25 degrees. No wonder peoples bills are sky high if this is what systems are doing behind their backs
Android
Mar 5, 2023
Since the last update some of my Hive plugs have started to randomly drop offline meaning that they either won't turn on when they're supposed to; or they just stay on when they're meant to turn off. It seems to be a problem affecting the old-style plugs (the ones with the button on the top rather than on the front).
Android
Mar 5, 2023
I've had hive over a year always a problem every few months. 1. Shedules aren't recognised 2. Heating comes on/off randomly, my triplets babies bedroom becomes boiling overnight, very dangerous!! 3. Heating comes on even when target temperature has been reached as the App is changing the scheduled temperature to a higher temperature. 4. App not saving changes 5. HIVE Coding team sort yourselves out we've paid lots of money and expect what we pay for 6. Not enough space to write other issues
Android
Mar 5, 2023
Since last update app doesn't work properly . As others have said boost doesn't work most of time but also changing set temp and advance to next time period also don't work and sometimes syitching a room to off doesn't work. With current energy prices, it is important to be easily able to reduce temp. When heating not needed, the update is step back in performance. Do developers not do system testing before general release???
Android
Mar 5, 2023
Goes from bad to worse! Whoever is developing this mustn't have the product in their own houses as they wouldn't be releasing it to users if they did. It clearly hasn't undergone proper testing. Every time they do an update they manage to make it worse, which I didn't think was possible. Now a totally unusable product and £600 down the sink.
Hive - Product Description
MAKE LIFE EASIER At Hive, we don’t just think smart, we act smart. From lighting to heating, to charging up your electric vehicle, we create smart home devices and services for almost 2 million homes across the country. And as we focus our efforts on a more sustainable future, our Hive services can help with that, all while seamlessly connecting your home. TAKE CONTROL Manage your home with just the tap of our Hive app. With Hive Actions, you can connect all your devices. If you want to turn on the heating or boost your hot water with a quick press of the screen, you can do that. You can even set your lights to switch on when there’s motion detected after dark. However you want to set it up, it’s easy to do so. By setting your devices to come on and off when you want, you can take greater control of the energy you’re using. So not only will you set up a super-smart home, but you’ll be able to do it without wasting energy too. We have a wide selection of Hive products to help with this. HIVE THERMOSTAT • Our award-winning thermostat is the UK’s favourite smart thermostat • Control your heating on the device, from the app or even with your voice • Set schedules and get alerts, wherever you are • Built-in Frost Protection works in the background to prevent problems in the winter • Boost your heating with just a tap of the Hive app if you want a bit of extra warmth on a cold evening • Save up to £110 per year when you combine it with Hive Heating Plus HIVE THERMOSTAT MINI • Smaller, sleeker and filled with all the perks of its older Hive sibling (Hive Thermostat) – it’s even won awards too! • Works with Amazon Alexa, Google Assistant and the Hive app to give you greater control of your home and smart devices • Simple design and reflective finishes will make it fit in with any home décor HIVE EV CHARGING • Syncs with your energy tariff via the Hive app so you’ll charge your EV when it’s at its cheapest • Installed by trusted British Gas engineers • View updates in real time via the Hive app HIVE SENSORS & PLUGS • Window and door sensors can monitor your home so you can relax when you’re out • Notifications if a door or window is open will go straight to you via the Hive app • If you want to set timers on lights or other home appliances, just set it in the Hive app when you use Hive plugs HIVE LIGHTING • Spotlights, dimmable lights and colour-changing bulbs add some spice to your home’s lighting • Turn them on or off, or schedule a time, just by tapping the app HIVE CONNECTIVITY • Our Hive Hub helps you connect all your Hive devices so you can manage it via your smartphone • Need that extra bit of reach in the loft or basement? Boost your signal with the Hive Signal Booster to make sure every bit of your home is connected Discover more at hivehome.com
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