Jack in the Box® Order App | unitQ Score

The app sent my order to the wrong restaurant. I tried to request a refund and never recieved it. Do not use this app. It use to be good, but now it just rips you off. Edit, I already filled out the heyjackbox form after i discovered the error. They sent me an email saying to contact them at this number. I tried right after recieving it and the next day with no response.

This app, and this company, used to be so so amazing. I have always been a big fan so when my last few experiences have been awful I kept coming back in the hopes that it was a rough patch. No such luck. When the app started changing it was a little More confusing when ordering from the correct store, so I ordered from the wrong one and just had to eat that charge bc there's no way to cancel an order due to the app changing and no longer having the "start my order" button. Customer service didn't even bother replying to my inquiry about that. The last two times I've ordered from my most frequented location they staff tells me they don't have my order. Order is submitted and paid and says in progress. Today the woman didn't even ask what my order was at the speaker, so 10 min later when I make it to the window behind two other cars she says "ok you're Uber?" No. Mobile order. She slams the window. Comes back. "I don't got it" and takes someone else's order. Comes back again and says I said I don't have it. I show her my order. She slams window and. 7 min later she comes back with my order. The company should be embarrassed. Truly. This is asinine. But maybe it's just this area is the country. Idk. But I have deleted the app and yes I did feel it necessary to leave a bad review. If service is going to be poor at least make the app great.

Repeatedly denying my credit card and all other forms of payment as being valid for use on the app. Location will at time refuse to update, and on many occasions the app will not load. It was a decent app until whoever decided to "fix" it ruined it. I still go to the restaurant at times, but without the app it's far less convenient and just better to go elsewhere.

Wont take my Payment Card After the new update on Android. Horrible Upgrade! The new UX is also Slower. Why did you change this Jack in the Box!

This app is very slow while placing an order and even slower when checking out, sometimes it even errors out and have to start over again.

I tried ordering from the app and when I show up they say there milkshake machine isn't working and that there's no way to switch items to ask for a refund in the app. Go ahead try to get a refund for the app nope don't waste ur time it's not there. They make u take a surgery about ur experience and still waiting on my refund. Honestly there was no substitution button in the app like who developed this slow terrible app

Stupid app won't just let you see the menu whenever you want. It assumes you're trying to order online and won't let you if your local restaurant is closed.

App is absolutely trash continuous crash resets my order every time I attempt to use the app

Charged 2x, Order STILL stuck 2 weeks later, NO response to get refund. I uninstalled and installed and the order is STILL STUCK! I can't even remove items individually. My points have also been mysteriously disappearing. ☆ Went to McDonald's. I'm contacting my bank to reverse the duplicate charge.