81
fair
JCPenney – Shopping & Coupons | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
37%
Android
187 Reports
187 Reports
iOS unitQ Score
iOS User Feedback
63%
iOS
323 Reports
323 Reports
User Feedback
63%
iOS
323 Reports
323 Reports
37%
Android
187 Reports
187 Reports
JCPenney – Shopping & Coupons - Latest Quality Issues
iOS
Mar 1, 2023
Mobile App
There is something really wrong with this app. Every time I try to log on it says no internet connection. I've been trying for a week now to order two dresses for Easter and if they're sold out by the time I get to order them I'm going to be highly upset and will not shop from JCP again. Please fix this bug. I called customer service and asked if anyone else was reporting the same issue and he said no. Asked if he could take my order. Now how can he take my order if I can't get to the website? Really?
iOS
Mar 3, 2023
Horrible customer service on a return
I purchased 2 blouses and a blazer online. The blazer was too large. The store is >30 miles away. I returned the blazer only to the store by going to UPS. I received notice that the return was received. However, they showed a blouse and not the blazer that was returned. This is wrong. The blazer was much more expensive than the blouse. I called the customer service and spoke with a man who was unfriendly and not helpful. He made me feel like I was trying to scam him. He made a investigation report and stated that I needed to call in at least 2 business days to follow up on the decision whether to reimburse the blazer. Seriously??? I'm so dissatisfied!!!!
Android
Mar 4, 2023
App is slow and laggy. Glitchy. Hard to navigate, makes it nearly unusable. Disappointed.
iOS
Mar 4, 2023
Customer service
There is no place to chat with customer service on this app. I am trying to ask for increase in credit limit, yet I am unable to type my own question.
iOS
Mar 4, 2023
Auto payment
They've been improving the App but i tried signing up for auto payment but it's not giving the option to start April cause i already paid for this month
Android
Mar 5, 2023
Just wanted to express my sincere disappointment in my JC Penny's card "banker" Synchony. I have never missed one payment to you and have always paid my balance off very early... but rather " rewarding " that - you chose to "decrease" my credit to the balance I owed after Christmas. How extremely unfair and now damaging to JC Penny. As the public we supported you as you went through difficult times in your corporation - and this is how you treat loyal current supporters?
Android
Mar 5, 2023
this app doesn't work properly. it slow and always oops can't find search please try up. this company needs to provide better app. very annoying.
Android
Mar 5, 2023
Bad payment options, never recognize the acct or SS# and continue to asking for it...
Android
Mar 5, 2023
I just ordered and picked up my order and I needed to exchange and it shows I haven't ordered at all in 2023. What's going on?
JCPenney – Shopping & Coupons - Product Description
Shop the best deals on dresses, shoes, jewelry, and much more with JCPenney. Whether you’re searching for a cute look for the weekend or some home basics, at JCPenney you’re guaranteed to find products you want, at prices you love! Never miss a chance to save when shopping for him, her, kids, or home. Buy items from brands you know and create a fun shopping experience that’s right for you. Shop new apparel, check prices in-store, see order history and so much more. It’s everything you want in an app! SUPER SIMPLE SHOPPING Find all the items you want at the prices you love thanks to our modern design. With the price check feature, you can scan products for store pricing and details! Try our True Fit tool to get your own personal fit & size recommendation for every style! BUY IN APP, PICK UP IN-STORE Quickly find those products you need, buy them in the app, and pick them up the same day in one of our stores! Want it fast, use contactless curbside pickup! SAVE COUPONS TO WALLET Not only are the weekly coupons and rewards just a swipe or tap away, but now you can also save them to your wallet! Use the coupons when shopping in-app or show the barcodes to any JCPenney associate to apply them to your order! NEVER MISS A DEAL Everyone loves a great deal, and we want to make sure that you never miss out on a deal or coupon again! Opt in to get notified via push notifications or the in-app inbox of the latest promotions and shopping events going on at JCPenney. SAVE YOUR FAVORITES Save your favorite products for later and come back to purchase them at any time! JCPENNEY CREDIT CARD Managing your JCPenney credit card is now easier than ever with our app! Now you can easily view your balance, pay your bill, and see offers just for JCPenney credit cardholders. We love feedback! Love the JCPenney App? Please consider leaving us a 5-star rating! Questions or comments? Please use the Rate Us section in the app or email us at [email protected]. We’d love to hear about your experience. Download the JCPenney app today to get the latest offers on clothes, makeup, home, and more! Continued use of GPS running in the background can dramatically decrease battery life.
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