15
poor
Kaiser Permanente | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
33%
Android
40 Reports
40 Reports
iOS unitQ Score
iOS User Feedback
67%
iOS
80 Reports
80 Reports
User Feedback
67%
iOS
80 Reports
80 Reports
33%
Android
40 Reports
40 Reports
Kaiser Permanente - Latest Quality Issues
iOS
Mar 3, 2023
The Kaiser app is worthless !
I am on able to sign on to the app. I have tried everything for it to work and nothing works. I have to go to the website in order to see anything about my health records or appointments, drugs ext. and when I call Kaiser, they will not successfully help me and get the app to work for me. They just agree that they will do something but I never get any feedback from them.
iOS
Mar 3, 2023
Pathetic app -
It has been literally close to a year since I've been able to log into this app - and in the olden times when it actually worked, it was a data vacuum and contacted all sorts of domains known for tracking etc. KP, why do you need to contact Akmai and other data tracking domains??? IMO there is absolutely no reason!!! I'll add my voice to the chorus of angry KP patients - it is beyond ridiculous that this giant health organization can't make a minimally functional app!!!!
iOS
Mar 4, 2023
App Dead
Hello Developers, Please fix your app it not working. Can not login, it been over a months. I have call and put in a ticket and no help. Please stop telling everyone the same answer to email for support because it no help. I even call PHONE_REMOVED web support and no help. When logging in, after i enter the username and password it refresh then go back to the same login page on the app. Please fix your app, thank you.
iOS
Mar 4, 2023
App not working
Can't sign in for weeks.
Android
Mar 4, 2023
THIS HAS NEVER WORKED FOR ME. I CAN'T SEEM TO GET IT TO WORK EVEN WITH SOME HELP.
Android
Mar 5, 2023
Great for everything else but can't see my appointments :/
iOS
Mar 5, 2023
Where’s the landscape mode for this app?
KP is light years ahead of other heath providers when it comes to patient communication and engagement mediated by information and medical technology. So why is the KP app STILL only viewable in portrait mode? I have been waiting for years for the IT crowd at KP to deliver a scalable version of this app so that it can be viewed both vertically and horizontally. I have filed complaints and responded to surveys. Nothing. C'mon folks. Help me thrive!
iOS
Mar 5, 2023
Doesn’t Work
Doesn't work just keeps taking me to the sign in page after i sign in
Android
Mar 5, 2023
Holy moly. KP medical services, communication, and this mobile app are all horrid these days. Talk about a patient churning machine. It always takes a long time to get an appointment then the doctor is late and rushing. If you want to talk to a human on the phone you hit a million automated machines and often get disconnected & no one calls you back. This app UX design is NOT good. Going in circles trying to send a script to a pharmacy. Chat says "open now" but then "sry, we're only open M-F"smh
Kaiser Permanente - Product Description
Whether you're at home or on the go, the Kaiser Permanente app gives you a simple, secure way to manage your health — all in one place. Live in Washington (outside of Vancouver/Longview)? Download the Kaiser Permanente Washington app instead. With the Kaiser Permanente app, you can easily: • Email your doctor’s office or Member Services with nonurgent questions • Schedule, view, and cancel routine appointments and see information about past visits • Fill or refill most prescriptions, check the status of a prescription order, and see a list of all your medications • View your medical history, including allergies and immunizations, ongoing health conditions, and most lab test results • Choose a doctor by browsing our online doctor profiles • Find facilities and pharmacies near you • Get care in a way that works for you — online, by phone, or in person • Access your digital membership card to check in for appointments, pick up prescriptions, and more • Get personalized reminders and health information as soon as they’re available To get started, download the app and sign in with your kp.org account. If you haven’t registered yet, you can also create your online account in the app.
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