51
poor
Kiwi.com: Cheap Travel Deals | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
17 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
65%
Android
250 Reports
250 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
132 Reports
132 Reports
User Feedback
35%
iOS
132 Reports
132 Reports
65%
Android
250 Reports
250 Reports
Kiwi.com: Cheap Travel Deals - Latest Quality Issues
iOS
Mar 4, 2023
Cell me a ticket that I cannot use
When I came to the airport on the check in the didn't let me on the board. I don't need visa in the country I planned to go, but they told me that there avia company needs me to have a visa because it's a politic. All my documents were okay. Now they don't want to do anything with the situation. I don't recommend to use this app if you really want to fly anywhere
iOS
Mar 4, 2023
Passenger name cannot be modified
I received a reply that it could not be changed 3 weeks after requesting to correct the English name in the passenger information. This is the case.
Android
Mar 4, 2023
I bought cheap tickets to Paris for 2 people in a month. And I chose a saiver class ticket. As a result, 4 days before departure on 03.03.23, a message came that the airline company canceled the flight. And I was asked to pay 150 euros more. Of course I had to do this because the hotel was already paid for. Of course, the Kiwi company wrote that it was not their fault and they were just a travel agency. They will certainly receive monetary compensation for that flight. Only I got hurt.
Android
Mar 4, 2023
The worst travel agency in the world. The flight for the holiday cost me 3xmore than I paid them. They make excuses and do not fulfil their international obligations. Cowardice and cruelty delight them. They lack humanity. They will not help you in an emergency. Do they sell a cat in a bag!!!
Android
Mar 4, 2023
Отвратительное приложение , не кому не советую. Помощи и толку от них 0, всем советую обходить его стороной
iOS
Mar 5, 2023
Never book with kiwi
Honestly the baddest journey of my kife with kiwi. It was horrible, they hide information and show you good deals and when you go to airport then you get know all things. Try to book with other airlines directly (Lufthansa, KLM). If you wanna to enjoy your flights so never choose kiwi, easyjet and rynair. Thanks
iOS
Mar 5, 2023
Worst flight booking app ever
Do not download! My flight got canceled they didn't even let me know. I was lucky just to check randomly and find out that my flight was canceled. In the app it said traveled! Just quite if you don't know how to run a flight booking service!!!!
Android
Mar 5, 2023
Stay away. They are scammers. Bought a ticket which I had to cancel. Asked for a refund (after airline cancellation fee). Waited for more than a year with no action but just vague answers. Finally ended up raising a complaint with mastercard, and they ended up paying the full amount through my bank.
Android
Mar 5, 2023
They will cancel your booking less than 24hours before your flight. The worst part is that they won't give any reason. They it twice in one day and I found the same flight and booked it on another app
Kiwi.com: Cheap Travel Deals - Product Description
Find and book the cheapest trips with Kiwi.com By connecting nearly a thousand airlines, train, and bus carriers worldwide, Kiwi.com can offer you the cheapest tickets to anywhere on the planet. Best search in the travel industry Try one quick search and you’ll wish that every travel website had our advanced, easy-to-use search tools. Virtual Global Supercarrier Our vision is to provide all travelers with the best range of door-to-door travel options, no matter the destination. Flexible tickets Book with as much flexibility as you want with our unique fare types ticketing. From the cheapest flights to the most cancelation options, Kiwi.com's fare types give you maximum flexibility, and they work across your full itinerary with multiple carriers including those that don't cooperate. Global 24/7 customer support We offer assistance in 12+ languages and we’re constantly innovating new ways for our customers to manage bookings and answer questions, right in the app, without even needing to contact a call center or wait for an email. What the media says “Kiwi.com will find you the cheapest international flights.” — Condé Nast Traveler “So clever that once you understand how it works you cannot help but be impressed.” — Business Insider “Kiwi.com helps you figure out where you can fly within your budget.” — The New York Times “Kiwi.com gets the lowest price by finding connections that other search engines wouldn’t even consider.” — Peter Greenberg, Emmy-awarded travel journalist
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