69
poor
KOHO Financial | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
79%
Android
152 Reports
152 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
41 Reports
41 Reports
User Feedback
21%
iOS
41 Reports
41 Reports
79%
Android
152 Reports
152 Reports
KOHO Financial - Latest Quality Issues
Android
Mar 2, 2023
Terrible experience with apps customer support that left me wanting to switch banks asap . I found out I was locked outta my account and told to contact customer support so I goggled the number and when I called then it gave 3 options none of which related to my issue then it told me to contact them thru in app chat which I did , took 6 hrs to hear back from them & was told i needed to send in a pic of my id & pic of me holding my id which I immediately did and still no response over 18 hrs late
Android
Mar 2, 2023
When i transfer my money to the card 50% it bugs and when i have payments that bot when i need it to bug and waiting on custerme suport says takes 1hours its now been 6 hours still no help unless i pay for thier preimum bull. Y but preimun if it takes this long to help a normal user
iOS
Mar 3, 2023
LOVE, but why did they move the joint account to the bottom of the side menu???
Been using since 2018 and i love it! i especially love the joint account feature, because it helps my girlfriend and i share joint expenses and budget (without all the fear of scary bank language & legal stuff). recently we started using the savings goal feature and i really enjoy the organization of it, however editing the goal after creating it seems to be a no-go. the edits never save and sometimes even reappear after i swear i've deleted?? or i pause them and then they unpause on their own and take money out -causing me to panic when i see my balance 😂. i would also love the option to upload your own photo for the savings goal! Something i'm really frustrated by is a recent update which moved the location of the spot to switch between personal account and joint accounts… i hate it.so.much. the first day i opened the app after the update i was worried the joint feature had actually been discontinued because it wasn't where it normally was and i had to scroll all the way to the bottom of the page past all the settings to find it? seem like weirdest most unnatural location, i would really like it to go back to where it was. all that said, i do honestly LOVE this app, otherwise i wouldn't use it! my paycheck goes to it and i actually get paid a day earlier than everyone else at my job 🎉. the credit building has been super helpful, and i love all the perks! it has definitely improved over the years as well which has encouraged me to use it as my main “bank” - just some weird kinks for the developers to figure out i think! 🫶
Android
Mar 3, 2023
Just horrible experience no customer service. The answers we receive are no different from what a robot could give. Do not try their products it is a scam, they make samples without consent and you can not make a claim.
iOS
Mar 3, 2023
Savings goal STILL
The savings goal thing isn't working properly. It's been months. PLEASE FIX THIS ISSUE. Automatic deposits into goals is not working.
Android
Mar 3, 2023
Impossible to chat with someone the function is no longer there. We can just chat with a computer that answers us in English. Unable to talk on the phone either I have not received my pay and unable to know what is happening. I'm starting to lose confidence in Koho big lack of customer service
Android
Mar 4, 2023
Can you update so that the "switch to Mastercard" pop-up every time I open the app goes away already? And is not always pointed on the top of the screen anymore? It's annoying, I want to open the app to my bank, not a whole set of "premium plan ads" and "Mastercard switch reminders" to x before I can even see the homepage. Please.
iOS
Mar 4, 2023
Staring to become shady
I use to love this app because it would block payments if you didn't have enough money stored on the app which is useful if you forgot to unsubscribe from Amazon prime, Netflix, or whatever but now it doesn't do that anymore. It'll give you backdraft now, even when you haven't accepted their 50$ cover thing and there's no way to talk to an agent about it or anybody of service because it's all automated with limited questions to get answers from. I'm sure there's interest on top of that when you gets in the negative so you're paying more to get out of it. Introduced a lot of shady practices lately.
Android
Mar 5, 2023
All the sudden, tells me as soon as I log in that my time has expired and then boots me.
KOHO Financial - Product Description
KOHO is a full-service spending and savings account with no hidden fees, instant cash back on the must-haves, and interest on your entire balance. Used by over 700,000 Canadians, the app gives you instant and easy access to your account and better ways to budget. With a reloadable prepaid Mastercard you can spend more simply and save while you do it – it’s the app made for your money. Why KOHO? AN ACCOUNT THAT WORKS FOR YOU With KOHO’s new subscription plans, there’s a plan to suit whatever way you like to spend and save your money. With three different plans to choose from, including the free Easy plan, you can boost your cash back, build your credit history for less, or earn more interest – whatever floats your boat. CASH BACK THAT’S BIG With our standard Easy account, you’ll earn 1% cash back on groceries and up to 10% back when you shop online or in-store with our partners. With a Premium account, get 0.5% back on every purchase and 2% back on groceries, bills & services, and food & drink for just $9/month or $84/year. FEES? NEXT, PLEASE The average Canadian spends $159 a year in bank fees, but at KOHO, it’s a hard NO to unnecessary fees. You’ll never be charged for e-Transfers, ATM withdrawals, or hidden fees. BUILD YOUR CREDIT HISTORY Whip your credit history into shape with Credit Building. Simply get a line of credit, repay it on time, and voilà, you're on your way to building a better credit history and unlocking future financial goals.* EARN INTEREST ON EVERYTHING Yep, literally everything in your spending and savings account! No fees, no minimum balances, no promotional rates – ever. SPEND AND SAVE, SIMPLY KOHO is all about ease – signing up is fast and easy, and you’ll be issued a virtual card as soon as you do, so you can get spending straight away. You can use the app to pay bills, send Interac e-Transfers, set savings goals, and chat to the KOHO team if you ever have a burning question or suggestions. REFER A FRIEND AND EARN Know someone who’d love KOHO? When you refer a friend, you’ll get $20 and they’ll get $20, just as a little something to say thanks! PEACE OF MIND FOR YOUR MONEY When it comes to security – KOHO’s got you. Our partnership with Mastercard means your money is held securely. You can also lock your card in-app if you need to, and you’re always protected from unauthorized use under a Zero Liability policy. Featured in NASDAQ, Bloomberg, The Globe and Mail, CBC, Toronto Life, Yahoo Finance, and Financial Post. KOHO is a Fintech company, not a bank. KOHO partners with a variety of banks to deliver our product. *Interest rates are per year, calculated daily, paid monthly, and can change at any time without notice.
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