7
poor
Lexus | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
54%
Android
28 Reports
28 Reports
iOS unitQ Score
iOS User Feedback
46%
iOS
24 Reports
24 Reports
User Feedback
46%
iOS
24 Reports
24 Reports
54%
Android
28 Reports
28 Reports
Lexus - Latest Quality Issues
Android
Feb 27, 2023
User for 1 year now, used to work great but was a little slow. Though now randomly it hasn't worked, I can log in but then just a white screen and error.
Android
Feb 27, 2023
Lexus you need to do better. I have spent over 60k for my car and the Lexus app is terrible. It doesn't work at all and if someone asks me about buying a Lexus my response is going to be spend your money on something else because Lexus is not what they used to be.
iOS
Feb 28, 2023
Barely Works
Times out constantly, freezes, does this flashing thing on the screen and the climate control is completely inaccessible since the last update. Please fix this!
iOS
Feb 28, 2023
Works and doesn’t work
This is my 5th Lexus throughout the years..sometimes the App works and sometimes it doesn't. The app was working and I noticed about 2 days ago it wasn't giving me vehicle status. Called for troubleshooting message unauthorized to execute remote commands… informed it is the car and take it to my Lexus Dealer… very disappointing and VERY inconvenient.
iOS
Mar 2, 2023
Keeps logging out!!!!
Your app is complete garbage!!!! Keeps logging me out!!! And the watch addition is a joke!!! Every time I want to use it it tells me to login on my phone - what's even the point of having it???? Why is this thing keeps logging me out!!!!! This is annoying!!!!! Update 3/13/20 Another update and still no fix.....no words Update 2/27/20 Same exact thing and absolutely nothing being done....how sad. This app along with its “developers” deserve zero stars!!!! Update 2/11/20 Same issue....this is ridiculous. To make things worse you have to go through three different screens to sign back in.....how stupid?????? Who's in charge of this????? Update 2/2/20 Still keeps logging me out!!!
Android
Mar 2, 2023
This app is very slow. When the trial period is over I will not be renewing. It's not worth the very expensive rates.
iOS
Mar 5, 2023
Digital key doesn’t work anymore.
Digital key stopped working while I was driving. Pulled over and couldn't reconnect to car. Was stranded. 60k for a car that tech doesn't work. Lawsuits coming. Fix asap.
Android
Mar 5, 2023
App is Sooo Slow , drains my phone battery, and has late notifications
Android
Mar 6, 2023
Slow to load, slow to connect, and buggy. Current version literally doesn't work and crashes 100% of the time. That aside, even when this app "works" it's barely useable or useful. It's often faster to just walk to the car than wait for the app to load and connect. We're talking a minute minimum to do anything. Plus the connection to the car is spotty even when the app itself functions.
Lexus - Product Description
Manage your Lexus vehicle on the go and enjoy a Lexus experience that is more personal, more convenient and more exceptional.
The Lexus app supports 2010 or newer Lexus vehicles and for Hawaii customers, 2018 or newer Lexus vehicles.
• Owner’s Manual & Warranty Guides
You now have access to your owner’s manual and warranty guides at your fingertips.
• Dealer Locator
Looking for the closest dealer? Login to the app and locate your nearest Lexus Dealer. Also, set your preferred dealer to enjoy the comfort of working with the trusted professionals you know, and who know your Lexus through and through.
• Service Scheduling
To help your Lexus vehicle perform to its full potential, trust its care to those who know it best. Schedule your next service appointment with a Lexus certified technician.
• Road Side Assistance
Access to Lexus Roadside Services on your phone.
On select 2015 or newer Lexus and for Hawaii customers, 2018 or newer vehicles - sign up, activate, or manage your Enform Services if your vehicle is equipped. Get vehicle health information, enjoy remote services, and more!
• Lexus Enform Remote1,2
Lexus Enform Remote lets you lock and unlock doors, start the engine, locate your parked car, check vehicle status, monitor guest drivers and more all through your smartphone.
• Lexus Enform Service Connect
Your Vehicle Health Report provides important information as well as timely reports to you and your dealer such as maintenance reminders for the ultimate in service convenience.
(1) Available features vary by vehicle and subscription type.
(2) Remote services: Be aware of vehicle surroundings. Operate when legal and safe (e.g., do not start engine in enclosed space or if occupied by a child). See Owner’s Manual for limitations.All intellectual property rights, including trademarks and word marks, are the property of respective owners