80
fair
Lili - Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
22 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
42%
Android
35 Reports
35 Reports
iOS unitQ Score
iOS User Feedback
58%
iOS
48 Reports
48 Reports
User Feedback
58%
iOS
48 Reports
48 Reports
42%
Android
35 Reports
35 Reports
Lili - Mobile Banking - Latest Quality Issues
iOS
Feb 24, 2023
Closed account won’t tell why
They closed my account after over a year and refuse to tell me why. Do with this info as you please. Not a safe bank to hold funds. Customer service takes hours to get through, if you want access to your money or access to a person when you have problems accessing money this IS NOT the “bank” for you. Also after they delete my account they continue to send me emails about deleted account with my account features highlighted. So frustrating
Android
Feb 24, 2023
Its been over 30 days but even rn i cannot change my email disgusting
Android
Feb 25, 2023
Poor Customer Service with no communication. I have been trying to update the account with the correct name and Tax ID for over a month. After being told it would be updated numerous times. Still no changes. Give your money to a company that actually does what it says it will do.
iOS
Feb 26, 2023
Physical cards don’t arrive, digital cards don’t work with Apple Wallet
I created an account with lili a month ago. My card had an initial arrival date of Feb 9 (14 days after account creation), but then on that date I noticed in the app it adjusted itself to Feb 14 ETA. It's now Feb 16, I still have not received my physical card, and I'm unable to add my digital card to Apple Wallet. I've spoken with customer service numerous times and no one has offered a solution. I cancelled my first card and ordered a new one, but the new digital card can't be added to apple wallet either. I asked if they could expedite the new card to me, but they want ME to pay for the express shipping. I tried explaining to them the error is on them to resolve and requested to speak with a manager but was told that wasn't an option. Their customer service is clueless and unhelpful. In response to their comment below: I've done that. It's now been more than 2 weeks, since my issue was escalated, with no response from their support team. I've tried following up, but get nothing. Calling them is pointless, since the first level of support will do nothing more than read canned responses. It's infuriating how little they will deviate from script, basically ignoring anything you say. The best they can do is “escalate” your ticket, which just puts you into purgatory like I've been for weeks. Stay far away from this “bank.”
iOS
Feb 27, 2023
Run far away!
This bank has to be a scam! I opened an account and in the same week they closed the account without providing me any notice or documentation. I found out my account was closed by trying to activate the debit card they provided me. Customer service told me there was a good reason for closing the account but they can't tell me why! Do not trust this company. I trusted this company because they are listed on need wallet and have good reviews but after doing some digging, I've found many people had my same issue. Please don't trust this company. They just want to steal your information.
iOS
Mar 1, 2023
Closed
I opened an account, less than 24 hours closed my account with a pending deposit…. They said they used my account history to close my account from “sophisticated” sources. I better not lose my transfer.
Android
Mar 3, 2023
Terrible customer service. Closed my business account with 1 day notice. Held my money for more than the 14 day time period they stated. Received different stories from each customer service rep I talked to. When asking to speak to a supervisor, each rep stated none of them had a phone extension and they can only be reached by email. Would not recommend anyone I know to use this company. Beware.
iOS
Mar 3, 2023
They froze my account for no reason whatsoever
No phone call, just froze it completely for a day. I chose them from Nerd Wallet review, but after this event I'll stick to a real bank instead.
iOS
Mar 4, 2023
Worst bank ever don’t even try
Worst bank ever don't even waste your time and Money on em very trash and worst company ever big waste of my time and money. Still waiting for em to mail me a check with my money when they close my account for no reason
Lili - Mobile Banking - Product Description
Freelancers, side-hustlers, independent contractors – say hello to Lili, an all-in-one online banking app designed specifically for YOU! BUSINESS VISA DEBIT. FEE-FREE ATM. CASHBACK. * Lili comes with a Visa Business Debit Card, with cashback rewards at participating merchants. You can withdraw your cash for free at more than 38,000 ATMs across the US. And we don’t require you to maintain a minimum balance in your account, ever. SEPARATE WORK AND LIFE TO OPTIMIZE YOUR TAX REFUND. Categorize your transactions with just a swipe: left for personal, right for business and up for a-little-bit-of-both. Lili will create your business expense report every quarter with all the transactions you swiped right on. You can give it to your accountant or use it to fill your IRS forms. OVERDRAFT PROTECTION WITH BALANCEUP. * We don’t charge you any overdraft fees up to $200, we believe it doesn’t make any sense to penalize you when you’re already in a tough spot! Eligibility requirements apply. ALWAYS SAVE ENOUGH FOR YOUR TAXES. Every time you get paid, Lili automatically sets aside a percentage of your choice (or let us help choose!) into your Tax Bucket, so you never need to fret having enough for tax season. EMERGENCY SAVINGS ACCOUNT WITH 1% INTEREST. * Start your rainy day fund with as little as $1 a day, with 1% APY. CREATE, SEND AND MANAGE YOUR INVOICES. * Create an invoice in just a few minutes - then send it, resend it, file it! Manage it all from the app. And for invoices under $1,000 enable Lili DirectPay so your client can pay you in just a few clicks directly into your Lili account. GET PAID 2 DAYS EARLY. When you’ve already waited NET 30 to get paid, there’s no need to wait any longer! When you’re paid by direct deposit, you can access your money up to 2 days earlier than if your account was with a traditional bank. A FULLY MOBILE BANKING EXPERIENCE. Lili is always open! You can deposit your checks through the app wherever you want and deposit cash at more than 90,000 retail locations (Walmart, 7-Eleven, CVS…) Turn on instant notifications and you’ll always know what’s going on. Ask our Chatbot if you have any common banking questions. WELCOME TO THE LILI COMMUNITY! With Lili, it’s not all about the money. You’ll always be up to date with what’s going on in the freelance world, with access to a library of tips and articles to help you grow your freelance business, optimize your taxes and find that work-life balance we’re all striving for. * Only available on Lili Pro Accounts
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