Quality degradation at Mailchimp Marketing & CRM  
Users report higher volume of Quality Issues than usual
50
poor

Mailchimp Marketing & CRM | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-36 Points Past 7 Days
Category: Business
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
89%
Android
49 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
6 Reports
User Feedback
11%
iOS
6 Reports
89%
Android
49 Reports
Mailchimp Marketing & CRM - Latest Quality Issues
Android
Feb 15, 2023
A good mailserver program, though people are hesitating to click the links to remote contents, stored in a PDF on a cloud drive. If Mailchimp could provide the PDF storage, that would probably help. Regards from the Netherlands / Europe
Android
Feb 17, 2023
The app is incredibly glitchy on my tablet. When editing a campaign, the text repeatedly refreshes and scrolls up so that the cursor is off the screen. It also has a habit of wiping out the formatting that was previously established, so for instance, the text of an entire section will suddenly become centered with all bold and underlining removed. If I use the app to edit, I have to go back on a PC afterward to clean everything up before being able to send. I uninstalled it today.
Android
Feb 20, 2023
This app barely works. Very frustrating to use.
iOS
Feb 26, 2023
Latest update breaks iOS iPad photo import
I can't contact your for support unless I have a paid account, and I could not find any other way to inform you that the latest update has broken photo import from apple photos on iPad. I'm running iPad pro 2018 latest operating system. Also, it's pretty unkind to not have support for your free tier customers. After all, when something is broken we would like to be able to tell you.
iOS
Feb 28, 2023
How is Email Marketing Still This Difficult + $$$?
Nothing is easy or helpful or cheap about it. Requires entirely too much effort for what it's capable of or what you can do with it. Not helpful support. Bad pricing structure that's basically bait & switch. What's to like..?
Android
Mar 1, 2023
Trash app I went to post for my social media accounts it says it has been published on my social media and it never posted it the app is completely broken please fix this.
iOS
Mar 1, 2023
Great Platform, Terrible Service.
On top of the increasing rates, they double billed me and refuse to refund. Pretty pathetic.
Android
Mar 5, 2023
WORST CUSTUMORE SERVICE EXPERIENCE EVER!!! IT'S SAD THAT I'VE BEEN TRYING TO GET ACCESS TO MY ACCOUNT FOR MONTHS NOW WITH NO HELP FROM YOUR CUSTOMER SERVICE TEAM. THIS COMPANY HAS THE WORST CUSTOMER SERVICE IVE EVER SEEN. THEY KEEP CHARGING ME EVERY MONTHE BUT WONT GIVE ME ACCESS TO MY ACCOUNT TO THE POINT I HAVE TO CALL MY BANK AND GET A DIFFERENT CARD NOW. I WILL NEVER USE THEIR SERVICES AGAIN!!!
Android
Mar 6, 2023
So I find the app rather annoying. I have email templates saved via desktop but on app there is none so there is no time saving reason to have this app.
Mailchimp Marketing & CRM - Product Description
Mailchimp's Marketing & CRM mobile app helps you market smarter and grow your business faster from day one. Access the tools you need wherever your work takes you and get up and running in minutes - no experience needed. With Mailchimp, you'll never miss an opportunity to make a sale, bring customers back, find new subscribers, or share your brand's mission.

Use Mailchimp for:
Marketing CRM - Keep up with your contacts with Marketing CRM from Mailchimp. Find and add new customers with contact import tools, such as the business card scanner. Track audience growth and view insights about individual contacts on the dashboard. Do it all in one place - call, text, and email directly from the app. Record notes and add tags after every interaction to remember the important details.

Reports & Analytics - Get a deeper look into your sales and marketing performance. Track results for all of your campaigns and get actionable recommendations on how to improve. View reports and analytics for email campaigns, landing pages, Facebook and Instagram ads, social media posts, and postcards.

Emails & Automations - Create, edit and send email marketing campaigns, newsletters, and automations. With one-click Resend to Non-Openers and Product Retargeting emails, you'll be able to re-engage customers and grow sales in no time.

Facebook & Instagram Ads - Draft and publish ads, set a budget, and target a specific group. Reach new people, engage existing contacts, set up custom audiences, or bring back website visitors.

Marketing Recommendations - Get actionable recommendations to help improve your marketing. Know when it's time to set up an Abandoned Cart email or get a reminder to set your brand's logo.

Brand Management - Upload images from your device directly into Mailchimp and use them across all of your campaigns.

Boost eCommerce Sales:
• Abandoned Cart Automations - Remind customers of products they’ve left behind and recapture lost sales
• Audience Dashboard - Get to know your customers and see which ones are most engaged with your marketing
• Revenue Reporting - Understand performance and get actionable insights on what to do next
• Order Summary - Get notified when someone has made a purchase from your store

Scale-Up Your Startup:
• Business Card Scanner - Add new subscribers from any printed contact information
• Welcome Automations - Greet new subscribers with a warm "welcome" message
• Social Ads - Create and publish ads to target similar people or create custom audiences
• Contact Profiles - Add detailed notes and personal tags for individual contacts

About Mailchimp:
Mailchimp is an All-in-One Marketing Platform built for small businesses. With tools like reporting and analytics, Marketing CRM, email campaigns, newsletters, and content management, you can put your customers at the center, so that you can market smarter and grow your business faster.

If you enjoy using Mailchimp or have a great idea you’d like to share with us, please leave a review.
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