66
poor

Amex | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at American Express? Unlock additional insights
Android unitQ Score
Android User Feedback
15%
Android
63 Reports
iOS unitQ Score
iOS User Feedback
85%
iOS
362 Reports
User Feedback
85%
iOS
362 Reports
15%
Android
63 Reports
Amex - Latest Quality Issues
iOS
Mar 3, 2023
Autopay failure caused credit issues
Autopsy set up using the app does not work, spent hours on phone with customer service and credit dinged due to apps inability to work. Would rate 0 stars if possible.
iOS
Mar 3, 2023
Inconvenience
I am trying to make the first payment on my membership fee. It is due in 24 days. When I click make payment, I receive an error message that there is no balance on this account at this time. I can see the balance is $250 and the due date. This doesn't make sense.
iOS
Mar 3, 2023
Customer service
The worst unresponsive Custmer service …. Had to call several times to clear small problem…..still unresolved
iOS
Mar 4, 2023
Reward Points
They are truly cheap when it comes to giving Reward Points. I dare say that Amex has become more conservative on awarding points than ever in history. This is really an ongoing issue going forward. I have been a member since 1971! Amex has become very cheap. I wish it want so.
iOS
Mar 4, 2023
Reminder for payment of delta card
When I click make payment my green card balance pops up! Can not pay through reminder
iOS
Mar 4, 2023
Poorly designed app
You can only go back six statements, and there's no option to go back further so it's a useless app if you need to expense items or review things for tax purposes
iOS
Mar 4, 2023
Horrible Customer Service
I've been having months with a balance here on my account American Express has not done anything to help with the situation. I always get promises and promises from different customer service and yet this matter has not been taken care of. They are have horrible customer service they don't care about their customers.
iOS
Mar 4, 2023
Amex Delta
I was given a very low credit line on my Amex Delta card which I don't understand at all. I pay my American Express accounts on time every time.
Android
Mar 5, 2023
Horrible, app won't even load
Amex - Product Description
Access your American Express® account from virtually anywhere with the American Express® App. Take advantage of what your U.S. Personal, Small Business, and Corporate accounts have to offer: Track spending and rewards, find offers, pay your bill, add your Card to your mobile wallet, and enjoy features available only in the app.  

Touch ID® and Face ID® login (on supported devices) gives you quick access to features so you can get the most out of your Membership.

MANAGE YOUR ACCOUNT WITH EASE
• Activate your credit card for Apple Pay® in the Amex App, then simply unlock, tap and pay.
• Check your balance and manage you Amex account virtually anywhere.
• Go Paperless and have your billing statement, account communications and certain legal      disclosures delivered electronically.
• Freeze or unfreeze your credit card to control the purchases that go on your card.

STAY ON TOP OF YOUR SPENDING
• Track recent purchases and sort through charges by amount and date.
• Easily see your account balance and pay your Amex bill from virtually anywhere.
• Turn on AutoPay to pay your Amex bill automatically from your bank account each month.
• Check your spending power to find out if your purchase(s) will be approved*.
• Filter transactions to see spending and subtotals for each card on your account. *For Basic Card Members Only

DISCOVER AMEX OFFERS FOR:
• Shopping
• Dining
• Travel and so much more
• Add offers to your Card with just a few taps. Explore a map of nearby offers.

ENJOY PEACE OF MIND WITH REAL-TIME ALERTS
• Turn on purchase alerts to be notified when your card is charged so you can stay on top of daily spending and unexpected charges.
• Receive instant fraud alerts if suspicious activity is detected.
• Verify charges to your card with just a few taps.
• Never miss a payment with payment due reminders and alerts.

EXPLORE REWARDS AND BENEFITS
• Check your rewards balance and find ways to use Membership Rewards® points - from gift cards to credits on your statement.
• Refer a friend and earn rewards when friends and family get an American Express Card through your referral. * For eligible Card Members only.

We’d love to hear from you! Stay in touch with us using our social media pages:
Twitter: @AmericanExpress
Facebook: facebook.com/AmericanExpressUS/
Instagram: @americanexpress

*Approval based on account status at time of request
** Terms and Conditions for the Membership Rewards® program apply. Visit
membershiprewards.com/terms or call 1-800-AXP-EARN (297-3276) for more information.
Participating partners and available rewards are subject to change without notice.
The value of Membership Rewards points varies according to how you choose to use them.
To learn more, go to membershiprewards.com/pointsinfo.
App and app features are available only for eligible Card accounts in the United States.
American Express® Prepaid Cards and cards issued by non-American Express issuers are not
eligible.

To log in, Card Members must have an American Express user ID and password or create
one in the app. All access to and use of this app is subject to and governed by the American
Express End User License Agreement, Terms of Service and Privacy Statement.

Touch ID, Face ID and Apple Pay are trademarks of Apple Inc.

Amex Send & Split™ enhances the way you send money and split purchases with other Venmo and PayPal users, all in the American Express® App. Now you can pay friends with more flexibility and without the standard Venmo or PayPal credit card fees. Terms Apply.
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