Quality degradation at Mercari: Your Marketplace  
Users report higher volume of Quality Issues than usual
58
poor

Mercari: Your Marketplace | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
74%
Android
1010 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
354 Reports
User Feedback
26%
iOS
354 Reports
74%
Android
1010 Reports
Mercari: Your Marketplace - Latest Quality Issues
Android
Mar 4, 2023
Was a great app but increased shipping costs are rediculous, only way is to rip off people to make any profit. Then the bugs are even worst now! It's a constant "unknown error" viewing messages. How do you expect anyone to sell like this? Customer support hasn't been good lately either. Keep saying the same thing of uninstalling and clearing cache, but even after doing that and 4 new tickets still the same issue!
Android
Mar 4, 2023
3/4/23 this app is still trash App needs a TON of work. If I get counter offers,I can accept them. I never get alerts for my saved searches. When looking at an item if you hit back , I get taken to a previous search Sorting and filtering options are a joke; no low to high or high to low but there is a lowest price option, which removes half of the items and doesn't even work right. If it's this much of a nightmare using this to buy.
Android
Mar 5, 2023
I have been using this app for awhile now for some reason it wont let me login i typed in the correct password and it said wrong so then i reset it and tried to login on the app and it didnt work it lets me login online but not in the app
Android
Mar 5, 2023
I had an account in 2020 I would use solely to buy stuff on. One day Mercari just decided to ban me just because I thought I never received an item and demanded a refund. Then they allowed my bf to have his account up until like the end of the year and banned him with absolutely no warning whatsoever. I wish that bans were able to be appealed because I desperately need another selling app besides depop or eBay to get rid of things. Shame on this app for being so unforgiving
Android
Mar 5, 2023
Buyer beware, scammers go scott free on here, they don't do anything to scammers even after they get caught.
Android
Mar 5, 2023
Autocorrect doesn't work in the app - so silly. Otherwise great app.
Android
Mar 5, 2023
Won't even let me log in let alone reset my password, and also Google logins are apparently unregistered despite signing in just fine with the website
Android
Mar 6, 2023
Just recently started selling on this app, I've got to say it's WAY better than ebay. The shipping cost is a little high but for what I'm selling I don't mind paying for the shipping. The whole point I installed it is to make room for more stuff and I don't sell the heavy items. All in all though it's better than ebay.
Android
Mar 6, 2023
Shipping cost and Mercari commission kills many deals and makes selling a non profitable business. They should provide an option for local pickup between buyer and seller directly ( payment still handled by Mercari) so that shipping cost can be eliminated for buyer and make the deal more attractive.
Mercari: Your Marketplace - Product Description
Mercari is your marketplace. 

It’s the perfect place to go to declutter or find your new look. Letting go has never felt so good – it’s almost as good as finding your new favorite thing. And we’re here to help. 

Our team is always trying to find new ways to make exchanging items even easier. This means at-home pickups, same-day delivery, and a curated list of items you’ll love.

Say “goodbye” to the things you no longer love, and “hello” to the new you.

Selling on Mercari:

It’s all from home.
 - Item sold? Contact your carrier for a home pickup.
 - Check out Mercari Now in select cities. The day your item is sold, a driver will pick it up and deliver it to the buyer.

Listing is easy.
 - Take a few photos, add a description, and tap “list.” 
 - Listing an item will always be free. We only charge fees when your sale is complete.
 - Once your ID is verified, you can get paid in minutes with Instant Pay.

There are no meetups.
 - With Mercari, all items ship. You can sell almost anything from the comfort of home.
 - When you ship with a Mercari label, we’ll email you a printable shipping label when your item sells. Just print it out and drop off your package, or schedule a pickup.

Shopping on Mercari:

Shop from thousands of popular brands: Nike, Apple, Nintendo, Rae Dunn, Funko, and many more. We also have deals on quirky collectibles and authenticated luxury, all sold by real people like you. 

When you’ve found that perfect thing, we ask the seller to ship within 3 business days. 

Say goodbye to your old go-tos, and hello to the new you.

We’d love to hear from you.

DM us on our Instagram @mercari or tweet @mercari_app.

Mercari is available in the US for anyone 18+.
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