44
poor
M&S Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
51%
Android
37 Reports
37 Reports
iOS unitQ Score
iOS User Feedback
49%
iOS
35 Reports
35 Reports
User Feedback
49%
iOS
35 Reports
35 Reports
51%
Android
37 Reports
37 Reports
M&S Banking - Latest Quality Issues
iOS
Mar 1, 2023
Not very good
I went to make a payment via the app. When I got to the end it gave me an error message. I then paid via the phone instead. I then checked my online banking and both transactions had ended up going through despite the error. Brilliant.* * Actually not very brilliant at all.
iOS
Mar 1, 2023
Poor app . Not user friendly .
Compared to the Loyds & MBNA apps this app is harder to use . It would be helpful if I could make a payment without having to enter my bank details each time . With Loyds & MBNA there is an automatic transfer to my online bank to authorise a payment .
Android
Mar 2, 2023
just rubbish - will not update my new card details therefore Icannot access the account for my new card details
iOS
Mar 3, 2023
Awful
The security is so tight that even the genuine user can't get access. Contradictory instructions leave you in a Catch22 situation, where it is just impossible to gain access. I don't have any of these issues with a normal banking app. Avoid if you can.
iOS
Mar 3, 2023
Not user friendly for setting up
After receiving the card several attempts to register I gave up, called their Cust Serv people. I was told I'd registered but the process did not confirm this, in the end out of shear frustration I cancelled the account, they need to make the process more user friendly.
iOS
Mar 3, 2023
No tab to review recent transactions on app
Cannot review recent transactions sine last statement
iOS
Mar 3, 2023
Easy to use app
All good, easy to use app, sometimes there is a delay in showing when payments have been made and cleared. Some flexibility on usage allowance should be offered to customers without additional charges being accrued.
iOS
Mar 4, 2023
Worst banking app I have
A nightmare . Never works for me . Too complex and inflexible
iOS
Mar 4, 2023
STATEMENTS
It's so annoying that the statements on view are always so far behind. It only shows up to Feb 6th today and it's March 4th. Annoying
M&S Banking - Product Description
The benefits Wherever you are, whatever you’re doing, our banking app allows you to access your accounts safely and securely at your convenience. • NEW - View your Credit Card PIN • Keep track of your spending with our handy Spend Notifications tool • Activate your new credit card in a few minutes within our app • See recent transactions and check your balance • View your recent monthly statements in one place (Credit Card and Everyday Savings Account) • Make a payment to your M&S Credit Card using a debit card • Sign in with face or fingerprint recognition on compatible devices Secure and safe • Use our secure ‘Chat with us’ feature to get in touch with account specific queries, at a time convenient to you • Update the contact details we have for you (mobile and email) How to sign in to mobile banking If you’re already registered for digital banking services (Internet Banking), you’ll need your username and password to set up the app. If you’ve not registered for digital banking, you’ll firstly need to register to set up your username and password by visiting marksandspencer.com/internetbanking Important things to know (the legal/official bit) This app is designed for use in the United Kingdom (UK). The products and services represented within this App are intended for UK customers. This app is provided by Marks & Spencer Financial Services plc (‘M&S Bank’) for the use of existing customers of M&S Bank. Please do not download this app if you are not an existing customer of M&S Bank. M&S Bank is authorised in the UK by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. If you are outside of the UK, we may not be authorised to offer or provide you with the products and services available through this App in the country or region you are located or resident in. This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation.
All intellectual property rights, including trademarks and word marks, are the property of respective owners