51
poor
MTA eTix | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
63%
Android
44 Reports
44 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
26 Reports
26 Reports
User Feedback
37%
iOS
26 Reports
26 Reports
63%
Android
44 Reports
44 Reports
MTA eTix - Latest Quality Issues
Android
Feb 27, 2023
Took my money. Paid $14.00 for a ticket and end up not needing it. Thought I would've got a full refund but no. They took $10.00 & refunded $4.00. The app do state that will happen but I was moving fast and didn't read it.
Android
Feb 28, 2023
repeated tries to purchase on line tickets
iOS
Mar 1, 2023
New Services
The new service is the worst for me. It's turned into a service where I can't rest comfortably until my destination. I've been riding it for 10 years, but this is too much.😡🥵😭😤😫
iOS
Mar 1, 2023
Security code every time what a drag
Why do I always have to enter my security code every time I buy a ticket? What's the point of even storing my credit card?? No other app that stores your cc requires this annoying step! It also logs you out all the time for no apparent reason. It doesn't even remember your username. This app needs serious improvement!
iOS
Mar 1, 2023
App isn’t working since LIRR update.
I just bought a ticket, got a receipt for it, but didn't receive the ticket.
Android
Mar 2, 2023
Works perfectly when it does but you can't rely on it. I don't always know if I'll be taking a peak or off-peak train and there've been several occasions when the app crashed on me while trying to buy a ticket when I needed it the most... Running to the train!
Android
Mar 2, 2023
the chages made by the LIRR on feb 27 to the train schedules are terrible, we payed a bilion dollars for Grand Central to make our commute a nightmare. What am I paying 277$ monthly? to stand like a sardeen on a train that runs 15 min late? LIRR should immediately revert back to their pre Feb 27 2023 schedule andjust add separate service for Grand Central
Android
Mar 2, 2023
does not sync when internet is available
iOS
Mar 4, 2023
Some delay activating ticket at Grand Central Tunnel
Will the wifi be improved underground when trying to activate tickets on my Apple I - Phone ?
MTA eTix - Product Description
The MTA eTix app allows customers on MNR’s Hudson, Harlem and New Haven lines and all LIRR branches to purchase tickets on their phones. ------------------------------------------------------- Never use a vending machine or wait in line again when purchasing your rail ticket for Metro-North Railroad or Long Island Rail Road. Your phone is the ticket machine. Better yet, your phone is the ticket. With MTA eTix, you can securely purchase One Way, Round Trip, CityTicket, Weekly and Monthly tickets in seconds. Purchasing a ticket is easy: sign up for an account, select your trip, buy your ticket and enter your card information, then activate your ticket just before you board. Benefits • Never worry about missing a train while you're stuck in line to buy your ticket • See all your tickets in your electronic wallet • 'Punch' your own ticket just before you board • Never misplace your ticket again • Take your ticket with you when you upgrade your phone If you are having issues using the app, please call customer services at 511 for support and ask to speak to a Representative after selecting your railroad. Customers outside NY State call 877 690 5114.
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