38
poor

National Car Rental | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
12 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
38%
Android
20 Reports
iOS unitQ Score
iOS User Feedback
62%
iOS
32 Reports
User Feedback
62%
iOS
32 Reports
38%
Android
20 Reports
National Car Rental - Latest Quality Issues
iOS
Feb 25, 2023
Locked out with new Update
New app update has me locked out on my iphone 13. Will not advance beyond opening screen notifying of data collection. States that I need to tap “Continue” to advance but there is no “Continue” button offered. So much for me “being in control.” This upgrade is useless and I need it to work on my phone *weekly* for business travel. Old app was definitely better. Never had an issue.
iOS
Feb 26, 2023
App won’t open
After installing and uninstalling five times. The app make an attempt to open and close right away
iOS
Feb 28, 2023
Won’t open—keeps crashing
It doesn't work on iOS 16.3.1. Every time I open it, it “crashes” aka it closes immediately.
iOS
Mar 1, 2023
App not working today.
Closes immediately when launching
iOS
Mar 2, 2023
Not working!!
Go back to old original app! This updated app is slow and horrible! Change it back!!!
iOS
Mar 3, 2023
Couldn’t open the app now
After updating the app, I can no longer open the app. It always crashes.
iOS
Mar 3, 2023
The app needs some work
It won't add my trips automatically and when i go to search the reservation it finds it but won't add it to my trips
Android
Mar 4, 2023
App keeps crashing, and loads a blank screen when you try to modify a reservation
iOS
Mar 5, 2023
App failure
I can get a home page to load but nothing more. The customer service phone line supplied for my current location did not work either. This can be a problem when every other car rental company is onsite at the airport while National is the only one off site.
National Car Rental - Product Description
Tap into the power of the Emerald Club® with the National Car Rental® app. The National Car Rental App offers features to help you take control of your rental experience on the go.

Speed & convenience in the palm of your hand

• As an Emerald Club member, profile details are automatically applied to help you save time
• Access current and upcoming trip information as well as past rental history
• Search National locations worldwide and view location details, like hours of operation, addresses and phone numbers – even get arrival directions to the lot
• Contact roadside assistance or 24/7 customer support, and access frequently asked questions.

Tools for the Control Enthusiast

• Rental Tracker℠ provides you with timely and important information about your rental when you need it.
• Manage your Emerald Club profile, view your progress to the next Emerald Club tier and credits toward free rental days.
• Extend your rental directly from the app by simply choosing a new return date.

Virtually everything you need to get on the road

• With Emerald Checkout℠, you can take control to a whole new level at Emerald Aisle locations. Scan a vehicle in the aisle (and view details like mileage and features), confirm your rental options and accelerate your exit process with a Virtual Pass barcode.
• Choose your vehicle from virtually anywhere with Virtual Aisle℠ (available at select locations). Upon arrival, use the app to choose a specific vehicle (with details like mileage and features) and we’ll hold it for 15 minutes so you can show your Virtual Pass, get the keys and go.

By clicking on "Install", you consent to the Terms of Use and Privacy Policy, including access to or storage of performance and usage of device and/or app related data for analytic purposes by National or its third-party providers.
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