42
poor
Railcard | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
50%
Android
48 Reports
48 Reports
iOS unitQ Score
iOS User Feedback
50%
iOS
48 Reports
48 Reports
User Feedback
50%
iOS
48 Reports
48 Reports
50%
Android
48 Reports
48 Reports
Railcard - Latest Quality Issues
Android
Mar 2, 2023
My new Railcard does not appear on this app. I enter the download code, the app says “Congratulations! Your Railcard has now been added to this device.” And then, when I click on “Go to your railcards”, I always only see “You don't have any Railcards yet.” :-( Rebooting the phone and reinstalling the app didn't help. This is with the Railcard app 1.4.1 on a Google Pixel 3 with Android 12.
Android
Mar 3, 2023
The web site and app seem to be wilfully obscure, frustrating and difficult to use. I regret using this service, and won't use it ever again. The strong impression conveyed via the design of this web site and app is of an organisation that really couldn't care less about its customers. The designers of this unprofessional shambles should be embarrased. Next time I will get my railcard on Trainline.
iOS
Mar 3, 2023
Senior Railcard
A very frustrating event ordering and waiting for this card which at the time of writing this review was not delivered at all within the 5days advertised and are still awaiting this response card . Customer Service is not very helpful over a 3day period trying to resolve this problem as we had a imminent rail journey planned . If it had not been for the patience and help of a supervisor in resolving this we would have wasted our money . In the event we had to pay for a digital version and wait a further week before a refund can be obtained for the failure of national rail providing the service we paid for.
Android
Mar 3, 2023
No Google pay integration
iOS
Mar 4, 2023
Breaks too often
I have downloaded this twice today, tried four times to add my railcard. Always “Oops, something went wrong”. Telephone support says there is no problem and I should talk to Apple. Searching the web, this happens often. I will cancel the digital railcard and order a plastic one!
iOS
Mar 4, 2023
Nightmare !!!!!!!
Couldn't find my railcard, told I didn't have an account, ?????? had to do numerous resets etc, took me over an hour to purchase a card only to be told after I'd purchased it that I already have a valid card- I now have two valid cards😤!!! REALLY FRUSTRATING!!! My husband attempted to renew his card and it won't let him!
Android
Mar 4, 2023
Renewal process is overcomplicated & full of glitches. Very tiresome.
iOS
Mar 5, 2023
Dodgy Cookies/ No Apple Wallet Support
Disappointed that rail cards can't be used in Apple Wallet Description of cookies is spare and dodgy.
Android
Mar 5, 2023
Terrible, can't reinstall lost card whatever I tried
Railcard - Product Description
With a Railcard, you'll enjoy ⅓ off most fares when you go by train. Download the app now so you will never forget your Railcard again- have your Railcard on your mobile, ready for your next train journey. Suitable for storing newly-purchased 16-25 Railcard, 26-30 Railcard, Family & Friends Railcard, Senior Railcard, Two Together Railcard, Veterans Railcard, Disabled Persons Railcards, Network Railcards, and 16-17 Savers. *Most Railcards are available instantly on your mobile. However, 16-25 Railcards for those applying as mature students, Veterans Railcards and Disabled Persons Railcards may take up to 5 working days for approval.
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