poor

Navy Federal Credit Union | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-4 Points Past 7 Days

Category: Finance

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

62%

Android
124 Reports

iOS unitQ Score

iOS User Feedback

38%

iOS
75 Reports

User Feedback

38%

iOS
75 Reports

62%

Android
124 Reports

Navy Federal Credit Union - Latest Quality Issues

Android

Mar 1, 2023

I just join Navy Federal and I love their customer service and how I am treated as a valued customer. The only issue that I have is that I set up my notification for text but for some reason when I try to respond yes to receiving notifications the response will not go through leave me unable to get text notification. Any help with this would be greatly appreciated Thank you so much for all that you do.

iOS

Mar 2, 2023

Notifications

When receiving notifications from the system it does not take you to a inbox/ approval area for what ever the notification is trying to alert you too.

iOS

Mar 3, 2023

Cmon

They don't stop sending me cards, app keeps bugging out, card keeps getting declined for no actual reason. Fix this please

Android

Mar 3, 2023

I have never had a problem out of the app until now. I have been trying to get a direct deposit slip downloaded for 3 days on the app, and it keeps saying the app is unavailable and working to fix the problem . Can someone tell me what's going on?

Android

Mar 4, 2023

The app closes immediately as soon as I open it. I've cleared the cache, cleared the data, uninstalled, and reinstalled it again. But the app keeps closing. I'm forced to log in through the web browser for now. This is the first time in years I've had issues with the NF app but this has been going for months now.

Android

Mar 4, 2023

It used to be a great app, but now it keeps saying the app is not available and to try again later.

iOS

Mar 5, 2023

Credit report

App works fantastic other than the credit report feature has refused to work since I first got the app and still doesn't. Keep hoping with every update it might but still doesn't to this day. (Been over 3 years).

iOS

Mar 5, 2023

Will not allow me to login

I can login to the website on my PC. I can login to the website on my iPhone. The app for my iPhone says I have the wrong username or password every time. It's useless if I can't login.

Android

Mar 6, 2023

I like the app but since the last update it is only working 1/3 of the time. Usually not working on weekends

Navy Federal Credit Union - Product Description

Bank easy with the Navy Federal mobile app! With a great look and feel, we’ve made the mobile app easier to find information on your accounts and transactions. Breeze through payments, transfers, and check deposits with just a few taps. Quickly sign-in using Touch ID®, Face ID®. Apply for new accounts, become a member, or find your closest ATM or branch.

Features:

• Safe and Secure. Access your accounts 24 hours a day.
• View balances without signing in using our widget.
• Pay people using Zelle® or member to member transfers.
• Move money between your accounts.
• Deposit checks without visiting a branch or ATM.
• View scheduled transactions, including pending deposits, upcoming transfers, and bill payments.
• Make payments to Navy Federal consumer loans, mortgages and credit cards, or to other companies via Bill Pay.
• Apply for new credit cards, auto loans or personal loans, or become a Navy Federal member.
• View and manage statements.
• Manage your credit or debit cards, including activating cards, signing up for purchase notifications, or freezing misplaced cards.
• Security tips and management of your username and password.
• Find the nearest branch or ATM.
• View rates and info on our loans and savings products, or estimate a payment with a calculator.
• Read timely articles to help educate and plan your financial life.

To sign in to mobile banking, use your Navy Federal username and password. If you are not a member, apply now using the app or call us at 1-888-842-6328 or 1-703-255-8837.

As always, if you have any issues with our app, you can call us at 1-888-842-6328 or 1-703-255-8837, or reach us via Twitter at @NavyFederalHelp.

Federally insured by NCUA.

iPhone®, iPod Touch® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Message and data rates may apply.

Continued use of GPS running in the background can dramatically decrease battery life.

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