50
poor

Netspend: Manage Your Money | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
96%
Android
129 Reports
iOS unitQ Score
iOS User Feedback
4%
iOS
5 Reports
User Feedback
4%
iOS
5 Reports
96%
Android
129 Reports
Netspend: Manage Your Money - Latest Quality Issues
Android
Mar 2, 2023
Is not working properly 😐
Android
Mar 2, 2023
Worst prepaid card I've ever had I have banked through these guys for over 10 years I am out of a job right now and out of nowhere they said I had an old account put a block on my account and took all the money I had in there leaving me completely screwed I talked to his supervisor they said they would release the money and I would be able to pay my past due accounts the following week they took everything I had never again NetSpend AVOID THEM AT ALL COSTS RIPOFFS!!!!
Android
Mar 2, 2023
Won't let me log into my account, kept saying my username,email, and password was wrong
Android
Mar 3, 2023
I got a black screen
Android
Mar 3, 2023
It's not remembering my password.i Gotta keep changing it. Even with Google sine in
Android
Mar 3, 2023
I've been with NetSpend for YEARS!!! Don't SIGN UP!!! I was blocked from the debit card transfer feature... customer service needs HELP period I was on the phone with them for over 2Hours even after been dismissed twice, never got a clear answer to what I was asking. They claim there was an reversed transfer on my account back in December but clearly NO one reached out to inform me. I have NO IDEA where the transfer even came from because Ive never had access to it. App is not worth it!!! Run
Android
Mar 4, 2023
This app is slow, crashes constantly, and anytime I actually want to do something on the app it tells me to reach out to customer service. Not to mention the auto fee plan they put you on, charged 1.50 extra ON EVERY PURCHASE. Thats ridiculous.
iOS
Mar 5, 2023
This is some how a legal scam bank.
I have tried too cancel account, they ask you too give your information, such as name address too send you a “check” but it stops after you enter your info. Stay away please. Just save your money.
Android
Mar 5, 2023
Criminal, overcharging.. too many fees, cost money to make transactions, they charge you money to handle your money when they draw interests off of it to begin with.. I am not happy with the service
Netspend: Manage Your Money - Product Description
With the Netspend Prepaid Card, you’re in charge.

Features like direct deposit offer a convenient way to add money to your Card Account and get paid up to 2 days faster.³ Use your card anywhere Visa® debit cards or Debit Mastercard® is accepted. And with the Netspend Mobile App⁶ you can manage your account wherever you go. You’ll be able to do things like:

•	Load checks directly to your Card Account—just by taking a few pictures.⁴
•	Check your Card Account balance and transaction history.
•	Send money to friends and family.
•	Find no cost reload locations.²

With the Mobile App⁶ it’s all at your fingertips.




1 ID verification required.  We will ask for your name, address, date of birth, and your government ID number. We may also ask to see your driver’s license or other identifying information. Card use restrictions may apply.  See netspend.com or card order page for details. Residents of Vermont are ineligible to open a card account. 

2 While this feature is available at no cost, certain other transaction fees and costs, terms and conditions are associated with the use of this Card. See the Cardholder Agreement. 

3 Faster funding claim is based on a comparison of our policy of making funds available upon receipt of payment instruction versus the typical banking practice of posting funds at settlement. Fraud prevention restrictions may delay availability of funds with or without notice. Early availability of funds requires payor’s support of direct deposit and is subject to the timing of payor’s payment instruction.

4 Mobile Check Load is a service provided by First Century Bank, N.A. and Ingo Money, Inc., subject to the First Century Bank and Ingo Money Terms and Conditions, and Privacy Policy. Approval review usually takes 3 to 5 minutes but can take up to one hour. All checks are subject to approval for funding in Ingo Money’s sole discretion. Fees apply for approved Money in Minutes transactions funded to your card. Unapproved checks will not be funded to your card. Ingo Money reserves the right to recover losses resulting from illegal or fraudulent use of the Ingo Money Service. Your wireless carrier may charge a fee for message and data usage. Additional transaction fees, costs, terms and conditions may be associated with the funding and use of your card. See your Cardholder Agreement for details.

5 Fees for bank transfers are determined by the transferor’s bank and may be charged to the transferor’s bank account by the service provider or originating bank. No cost for online or mobile Account-to-Account transfers between Netspend Cardholders; a $4.95 Account-to-Account Transfer Fee-CS Agent applies.

6 Netspend does not charge for this service, but your wireless carrier may charge for messages or data.

The Netspend Visa Prepaid Card is issued by Axos Bank®, The Bancorp Bank, MetaBank®, and Republic Bank & Trust Company, pursuant to a license from Visa U.S.A. Inc. The Netspend Prepaid Mastercard is issued by Axos Bank, The Bancorp Bank, MetaBank, and Republic Bank & Trust Company pursuant to license by Mastercard International Incorporated. Axos Bank, The Bancorp Bank, MetaBank, and Republic Bank & Trust Company; Members FDIC. Please see back of your Card for its issuing bank. Netspend, a TSYS® Company, is a registered agent of Axos Bank, The Bancorp Bank, MetaBank, and Republic Bank & Trust Company. The Netspend Visa Prepaid Card may be used everywhere Visa debit cards are accepted. The Netspend Prepaid Mastercard may be used everywhere Debit Mastercard is accepted. Certain products and services may be licensed under U.S. Patent Nos. 6,000,608 and 6,189,787. Use of the Card Account is subject to activation, ID verification, and funds availability. Transaction fees, terms and conditions apply to the use and reloading of the Card Account. See Cardholder Agreement for details.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
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