Quality degradation at The New York Times  
Users report higher volume of Quality Issues than usual
37
poor

The New York Times | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: News
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
44%
Android
67 Reports
iOS unitQ Score
iOS User Feedback
56%
iOS
85 Reports
User Feedback
56%
iOS
85 Reports
44%
Android
67 Reports
The New York Times - Latest Quality Issues
iOS
Feb 27, 2023
Requires frequent reinstall
I use the app nearly daily and it is the only app on my iPad I have to install and delete regularly because the app starts crashing repeatedly.
iOS
Feb 27, 2023
terrible performance and constant needless updates
subject says it all. constant tinkering to layout that almost never makes the user experience better, just more confusing. also more recently clicking on news notifications to open the app typically leads to the app just loading/“spinning” and not actually loading the story you're trying to view. i hate this app.
iOS
Feb 28, 2023
Sudoku board no longer fits on my phone screen
It happened today and I keep hoping it will go away after I close and open the game, but so far the problem persists. It slows the flow of my game because I cannot see all of the number options and the entire board at once. I have to scroll up and down now each time I select a number. I usually play all three difficulty levels every day. Today I stopped after the Easy level because it's so frustrating.
iOS
Feb 28, 2023
The news feed does not update reliably
I've been a Times subscriber for years, but the app is driving me crazy. It does not update the news when I open it, nor when I try to manually refresh (using the swipe down gesture). To force it to refresh, I usually have to click on an old article, then go back to the home page and again manually refresh. So frustrating, especially because the subscription cost keeps going up while the app keeps getting glitchier and glitchier.
iOS
Mar 1, 2023
App is bloated - use web
Reading on the web is better. The app is huge. Doesn't offer an easy download and read offline option ( like the Washington Post does ) Many of the articles are just web views. ( And reading on the web gives you the option of “Reader view”) 5 starts on the content.
iOS
Mar 1, 2023
Access to support is incredibly difficult
I'm having difficulty getting my husband access to my bonus subscription, this happens every single year that I renew. I have tried everything and still can't figure this out. It's been going on for weeks.
iOS
Mar 2, 2023
Opaque, non intuitive navigation
Just hard to navigate. Kinda feels like they don't want you to move easily around in the App. More like they want you to take the three or five steps to accomplish what could be done in two.
iOS
Mar 3, 2023
FINALLY! *sometimes Dark mode!
Latest: app no longer works at all. Crashes upon opening each time. I reinstalled repeatedly which didn't fix it, I give up. Update: the app very inconsistently offers dark mode option. Sometimes it opens with dark available.. other times it doesn't work. It has a mind of its own. Never seen an app just randomly choose when it wants to offer a dark mode option. Sometimes if I open multiple times I can get it to go dark. Comon guys who is developing this.. ridiculous mess. —- After a long, long, looooooong wait, NYT has at last gotten dark mode to work on my phone as of yesterday. I cant believe it took this long but glad the day has finally come. Old review: the latest version notes say it supports dark mode now but I don't see the option?? It's still showing light only. —- If any app needs dark mode it's news apps.. especially NYT which seems to love making everything blast white everywhere which is awful for eyes, reading, and battery life. It's also a phone storage hog.
Android
Mar 5, 2023
Pre installed. Cannot delete?!
The New York Times - Product Description
Understand the world around you with original reporting from The New York Times. Free to download, The Times app lets you tap into expert coverage from 1700 journalists in 160 countries worldwide. From breaking news to opinion, business, tech and the arts, subscribers get unlimited access to groundbreaking reporting, analysis and commentary. 

Be the first to know about major events and must-read stories with the following features:
• Wake up with The Morning, your a.m. guide to what’s happening and why it matters. It’s the news you need to start your day.
• Live Briefings bring you moment-by-moment updates on developing stories, from experts in the field.
• For You is a space for discovery, where you can relax with articles, games and guides based on your interests. Save your favorites to read later on any device.
• Absorb the facts fast and experience stories in new ways with innovative graphics and data visualizations. 
• Keep up with the latest news at a glance with the NYT widget. You’ll get the latest headlines right on your homescreen. 
• Enjoy a little escape with our Mini Crossword, Spelling Bee and puzzles throughout the day. Save your game and return to finish whenever convenient.
• Listen to our original podcasts, including “The Daily,” ‘The Ezra Klein Show” and “Sway.”
• Keep your friends and colleagues informed with the ability to share articles, photos and videos on your favorite social platforms.

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