Quality degradation at Orbitz Hotels & Flights  
Users report higher volume of Quality Issues than usual
73
fair

Orbitz Hotels & Flights | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
75%
Android
79 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
26 Reports
User Feedback
25%
iOS
26 Reports
75%
Android
79 Reports
Orbitz Hotels & Flights - Latest Quality Issues
iOS
Feb 25, 2023
App request forms doesn’t work.
Trying to redeem Platinum reward benefits is difficult. The request form for app and website doesn't work for both luggage fee and TSA PRECHECK reimbursement form. The support line and chat staff don't know their own rewards program. You get passed from one rep to another and there are no follow ups as promised. They keep telling you to wait 24-48 hours…..
iOS
Feb 27, 2023
Hard to business with
Orbitz is very difficult to do business with. Each transaction has always been a struggle to resolve any issue I have had. We will never use Orbitz again. Not worth it…
Android
Feb 28, 2023
Cant log in. Camt reset password. Terrible.
iOS
Mar 2, 2023
Scam artist
I have a credit for $380, and all the flights from Cali, Colombia direct to Miami don't cost more than this for a direct line. On the website, it's over $600 one-way when I use my credit. The only way to use my credit is an 18 hour flight with numerous layovers. I complete fraud/scam. I can find direct flights from under 400 bucks no problem. Less than four hours. Can you say fraud?
Android
Mar 2, 2023
Keeps closing in the middle of trying to book a vacation package
iOS
Mar 3, 2023
Won’t search locations
Trying to see car rental options. Won't let me search a location.
iOS
Mar 4, 2023
F***I Orbitz
They sold me a room to a hotel that was overbooked, took my money off the card at booking. Went to the hotel to check in and no rooms at all, can't cancel, can't get ahold of anyone, I've been on hold for 53 min in counting.
iOS
Mar 4, 2023
USD in Australia??
It's a nasty surprise when you book something in Australia and you get charged the price quoted, but in US Dollars. Quite misleading.
iOS
Mar 5, 2023
Baggage allowance misleading and not as mentioned
Booked a flight where it stated the flight includes baggage, however, upon booking completion the ticket didn't have any baggage allowance. When contacted Orbitz to rectify the issue they did not support and put us off to the airline. The airline then claimed third party and the back and forth of non support on both parties. I bought form Orbitz and expected support since the site clearly stated the ticket includes baggage allowance.
Orbitz Hotels & Flights - Product Description
Use code APP15 for 15% off on select hotels in the app.

Free cancellation on most hotels. Because flexibility matters.

Orbitz is the #1 way to book travel on your mobile device. The Orbitz app lets you quickly and easily search and book flights, hotels, rental cars, activities. Plus, join Orbitz Rewards and start earning Orbucks on your flight and hotel bookings that you can instantly redeem on hotels in the app.

EARN MORE
-App bookers earn 4% on hotels and 2% on air!  
-Plus find last-minute hotel rooms nearby and save 40% with mobile exclusive deals! 

HOTELS
- Last minute hotel bookings welcome and free cancellation available!
- Pay when you book or when you arrive at the hotel. 
- Find hotels around you on an easy-to-use map view.
- Review descriptions, photos and amenities from verified hotel guests.
- Securely store your payment details for easier and safe bookings.  

FLIGHTS
- Save even more on your flight with our combined one-way fares and get a single price for two separately issued tickets.
- Search and book round trip or one-way flights.
- Enter a departure date and destination, and your trip-ready. Book now!

CARS
- Search thousands of cars to find cheap, quality rentals. Save big when you book in-app!
- Plan round trip rentals from any airport in the world to make your vacation, holiday or getaway a total breeze.

ACTIVITIES
- Attraction tickets without the lines.
- Book local tours.
- Book Airport shuttles.

MY TRIPS
- View your record locator, gate information, and upcoming trip details on the go.
- Plan your own vacation packages with activities, hotels, cars, and more.

Orbitz envisions a world where all are welcomed. No matter who they are, who they love, or where they’re going. For 20 years we’ve led the way in advocating for LGBTQIA equality and inclusion in travel. 

Visit our LGBTQIA travel hub (Orbitz.com/pride) to search and book LGBTQ-welcoming hotels, view our LGBTQIA events calendar, get travel inspiration, and more!

APP15 coupon code Terms & Conditions
Subject to the restrictions set out in these terms and conditions, the 15% promotion code may be applied to a qualifying stand-alone hotel (not a hotel booking in combination with any other product such as flight + hotel, or flight + hotel + car) booked on a mobile device or the Orbitz app by August 15, 2021, for 1 or more nights for travel by March 31, 2022. Qualifying bookings instantly receive 15% off at check-out through the use of the promotion code. Customers are limited to one redemption of this promotion code and up to a maximum savings of $150 per booking. 

After one booking, this promo code will not be able to be used again, even if the booking is cancelled. Exclusions may apply and most major hotel chains are excluded. The promotion code cannot be redeemed against taxes, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer. Discounts are not redeemable for cash for any reason. Promotion codes are non-transferable, not for resale, and cannot be combined with other offers or used for any booking previously made. Any attempt at fraud will be prosecuted to the fullest extent of the law. Void where prohibited, taxed or restricted by law. Orbitz reserves the right to change or limit the promotion in its sole discretion. Usual booking terms and conditions apply (https://www.orbitz.com/p/info-other/legal.htm) and all bookings are subject to availability.

The Orbitz app uses information for analytics, personalization, and advertising. By using our app, you agree to our privacy and cookies policies.
Want to improve your unitQ Score by 20% within 30 days?
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