fair

Arizona Mobile ID | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-3 Points Past 7 Days

Category: Travel

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

52%

Android
90 Reports

iOS unitQ Score

iOS User Feedback

48%

iOS
83 Reports

User Feedback

48%

iOS
83 Reports

52%

Android
90 Reports

Arizona Mobile ID - Latest Quality Issues

iOS

Feb 23, 2023

Horrible app and customer service.

Took 6+ months to fix iPhone 14 camera issues and now having more trying to receive confirmation text.

Android

Feb 24, 2023

Registration link doesn't work on the phone or a laptop. Uninstalled.

Android

Feb 27, 2023

Link for verification doesn't work

Android

Mar 1, 2023

Tapped on the link sent via SMS but link won't work. Please help.

Android

Mar 1, 2023

Registration link from text didn't work, figured out how to capture what they were trying to get me to go to and finally got it to work. Now since latest update USER_PHONE_NUMBER / 23 The phone wants to scan for nearby devices, turn on Bluetooth use precise location, and a few other intrusive permissions. I'm not fond of the nearby devices or precise location as that should not be necessary to show my ID. So of course now the app's broken because I won't grant that permission, when it worked fine before.

Android

Mar 2, 2023

The information gathering is so extreme that I couldn't even get the app registered. Why not just use the login I already have??

iOS

Mar 2, 2023

Never works

Anytime I have tried to use this it tells me that my ID must be recovered / set up again. How inconvenient

Android

Mar 3, 2023

Took some time to download and then qrcode recignition

Android

Mar 3, 2023

Crashes anytime I use it. I can't do essential tasks for MVD because I have to authenticate with an app that doesn't work.

Arizona Mobile ID - Product Description

Including layers of security and privacy controls, Arizona Mobile ID is a contactless, convenient way to verify your identity from your phone. 

Arizona Mobile ID allows you to control what information you share during a transaction. For example, when buying age-restricted items, the app can confirm you are of legal age without having to share your birth date or address.

Intuitive and easy-to-use, Mobile ID is unlocked by a selfie match to verify identity, or by using a self-selected pin or TouchID/FaceID so your personal information is always protected.

In five simple steps, you can register for your Arizona mID:

1. Download the app and set permissions
2. Register your phone number 
3. Use your device camera to scan the front and back of your driver’s license or ID card
4. Follow the app’s registration steps to take a selfie 
5. Set up app security and you’re good to go! 

Arizona Mobile ID can be used to verify a person’s identity to complete enhanced-verification services online, such as transferring a vehicle title and requesting a disbursement at AZMVDNow.gov, MVD’s primary customer self-service website.

Please note: Arizona Mobile ID is considered an official state-issued ID, serving as a companion to your physical ID. Please continue to carry your physical ID because not all entities are able to verify mID yet. 

For more information, please visit mobileid.az.gov. 

This app requires an iPhone 6 (iOS 13.1) or newer device.

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