52
poor
Best Buy | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
33%
Android
71 Reports
71 Reports
iOS unitQ Score
iOS User Feedback
67%
iOS
147 Reports
147 Reports
User Feedback
67%
iOS
147 Reports
147 Reports
33%
Android
71 Reports
71 Reports
Best Buy - Latest Quality Issues
iOS
Mar 1, 2023
Very worst automated system AND customer service. I highly DO NOT recommend.
Very worst automated system AND customer service. I highly DO NOT recommend.
iOS
Mar 2, 2023
Little confusing
I kept being sent to a previous page. Did manage to place my order, though.
iOS
Mar 2, 2023
Needs biometric authentication for iPhone
Two factor with text is too slow add biometric authentication with iPhone app for purchase process lines for hot items. Asks for new code every time I try to buy item even though my device is remembered and I stay logged in
iOS
Mar 3, 2023
Passwords
Doesn't recognize my password. I know my password,I have it written down.wrote it down when I first opened the account. But when I put it in it says it doesn't recognize it. Not good.
iOS
Mar 4, 2023
Unable to checkout
I've been using the app for a long time. Recently, when I go to checkout I'm presented with a blank screen. I have removed and reinstalled the app and the same problem exists. For all the convenience of having an app, I still have to go to my browser to complete the order. I would have reported this directly to developer support, but that link sends you to the generic Best Buy support page.
Android
Mar 4, 2023
Won't let me log into my account. Searches take forever to load.
iOS
Mar 5, 2023
Couldn’t purchase two monitors for $600.00. I have enough credit
Now I have to drive to the store. Horrible system
iOS
Mar 5, 2023
Always “Crowded in here”
Every time I try to look at a category or item the app blocks access with no way to escape the message window. Do you want us to shop or not?
Android
Mar 5, 2023
best buy company nothin but scanmers. They said my prloducts would come in a day, well they couldn't do it. So I canceled they're sorry selves.. i got 2 reversals, a 75, a 55 but they have yet to give me my 129 dollar refund. Scammers and when i call to they're center they keep sayin customer service is closed today. SCAMMERS!
Best Buy - Product Description
Now the Best Buy app is more than just great hand-held shopping. It’s your fast, feel-good companion that can help you have more convenient and possibly even cooler Best Buy experiences, whether you’re at home, on your way to pick up, or shopping with us in-store. Ready when you are. Whether you want to pick up in store or have your order delivered to your car, use the app to let us know you’re on the way, and we’ll have it ready. Imagine the possibilities. Use the AR feature to imagine the perfect TV for your home theater. We’ve got tech surprises in all sizes. View ratings and 5-star reviews as you browse our huge selection of today’s top tech and toys. Get all the details. Browse products available now at stores near you. Track orders and deliveries. Scan and shop. Also find nearby service options and store details - including popular times to shop. And of course, find all the best deals right here. • Top Deals • Deal of the Day • Deals just for you • Open Box steals and more!
All intellectual property rights, including trademarks and word marks, are the property of respective owners