Quality degradation at Bookshelf  
Users report higher volume of Quality Issues than usual
59
poor

Bookshelf | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-20 Points Past 7 Days
Category: Education
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
63%
Android
36 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
21 Reports
User Feedback
37%
iOS
21 Reports
63%
Android
36 Reports
Bookshelf - Latest Quality Issues
Android
Feb 18, 2023
On multiple devices incl. Xiaomi or PC-Win 10 stable operation. I am enthusiastic about the multimedia presentation including reading aloud and individual reversible color marking option (light pen) as well as flashcards (indiv. Can be produced on demand). Only (heavier!) Disadvantage: massive deficits when printing (slow and especially in the overview tables (!) Incomplete and wrong printing.
iOS
Feb 25, 2023
Dysfunctional
I can't see my library on the app. It does not synchronize.
Android
Feb 27, 2023
Really annoying reading on phone.. can't zoom properly, making notes is a massive hassle because you cant see half of what you're typing... recipe for a headache, not to study.. also even on the computer sometimes it takes ages to load a page (if you've rented a book).
iOS
Feb 27, 2023
Broken
The books that I have are no longer downloading an app stay stuck down loading them at a quarter of the Progress needed to use them fully
iOS
Feb 28, 2023
Things that need to be changed
There is no way to use an apple pencile with the app. If you want to write something in the book you can't Typ nor write. That needs to be changed!
iOS
Feb 28, 2023
Good but keeps crashing
I use this app for two of my school textbooks. The app is simple and easy to use, which is good. I also like how easily you can change the font size and hop between pages. However, there is a major problem: The app keeps crashing. It's getting to the point where it crashes 3 or 4 times every 5 minutes, which is really annoying when I'm trying to study or do homework.
iOS
Mar 1, 2023
Awful app
App does not sync with the QR code given on my laptop for easy access. The website is awful too just a bunch of links taking you in circles with no real help available. Waste of time and money
Android
Mar 2, 2023
The reading feature is not functioning all of a sudden
Android
Mar 5, 2023
I purchased an ebook from my school. Entered the redemption code and the book never loaded to my titles. I tried reentering and now it says the code has already been redeemed. I tried to reach out to their "24/7" customer service and haven't heard back. Where is my book? Where is my money?
Bookshelf - Product Description
With Bookshelf, you can enjoy a digital-first, comprehensive study experience from the convenience of your iPad or iPhone. Access all of your VitalSource textbooks and study anytime, anywhere.  

Bookshelf Features:
• Download books to your iOS device for 100% offline reading.
• Customize highlighters and add notes for a rich study experience.
• Create flashcards with text and images to learn concepts faster.
• Personalize font, font size, and background colors to make reading easier. 
• Listen to your books and learn on the go with Read Aloud.  
• Sync your current reading position and all your work across devices so you can easily pick up where you left off. 
• Built with accessibility in mind.

Requirements:
• VitalSource Bookshelf account
• Access to one or more VitalSource textbooks.
• iOS 13+
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