25
poor

British Airways | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at British Airways Plc? Unlock additional insights
Android unitQ Score
Android User Feedback
33%
Android
140 Reports
iOS unitQ Score
iOS User Feedback
67%
iOS
279 Reports
User Feedback
67%
iOS
279 Reports
33%
Android
140 Reports
British Airways - Latest Quality Issues
iOS
Mar 4, 2023
Glitchy, never works!
How long has this app been like this…get it sorted BA!
iOS
Mar 4, 2023
Poor App
Poor mix of HTML5 desktop pages rendered on a mobile screen. Highly unreliable (bookings often not visible). No attempt to optimise form and function of a mobile device. Check out the American Airlines app - far more intuitive and intelligent workflow.
Android
Mar 4, 2023
This app is a complete, frustrating joke. International travel is not supported with no communication as to why. Code shared partners do not recognize upgraded seats purchased through the BA app. Doesn't your IT Department bother to test the app before deployment? Fire everyone involved with this software mess.
iOS
Mar 4, 2023
Changing flights
Can no longer change a flight on line. When flights are cancelled, I have had to telephone to re book. It was not possible to re book on the app or on the website. For a frequent traveller, this is really inconvenient.
iOS
Mar 4, 2023
The app is useless
The app is not functioning correctly. It jumps into an “internal” browser, which is unacceptable, as if I wanted to go to the browser, I would not use the app anyway. Additionally, when the “browser” is activated, my details are not retrieved from the app, which makes me add my details again - as said, I could have done that from Safari of Chrome, which would have been much more stable.
Android
Mar 5, 2023
Not able to log in anymore after upgrade to Android 13. Just come up with a message saying CAPTWO SERVICE ERROR every time. Was a fairly good app before this and useful but now the reason for my one star
iOS
Mar 5, 2023
Terrible check-in
After 40 years of software engineering I feel pretty confident in using apps and web pages. Your check-in process is the worst I have tried in a long time. Uploading my Covid-19 documentation with subsequent check-in was quite a challenge. The mobile app refused to let me check in after having my Covid-19 documentation uploaded. I tried multiple times and finally gave up. You really need to review the user experience of your check-in!!!
iOS
Mar 5, 2023
Not easy to find my family boarding passes
Not easy to find my family boarding passes
Android
Mar 5, 2023
Slow to respond; checking in for my family but only my boarding pass is displayed in-app.
British Airways - Product Description
To Fly. To Serve.

The British Airways app makes booking, boarding and accessing everything about your flights easier than ever before. Personalised to you, the app gives you instant access to the information you need, when you need it.

Features:

- Personalised home screen
Your home screen is your personal gateway into the BA app. Themed around your next destination, it will give you easy access to important information surrounding your flight, including your mobile boarding pass.

You will also have quick access to flights you track, your most recent search and our best return fares to our most popular destinations.

- Book flights
Booking a flight with British Airways has never been easier. Browse our cheapest fares or quickly access your recent flight searches made from any device, and book a flight from over 130 countries.

- Manage your flights
Access and purchase upgrade offers from your phone, book seats in advance, add flights to your calendar or send them via email and get up-to-date arrival and departure times for all of your flights. Additionally, lounge users can access the British Airways Lounge Wi-Fi password.

- Apple Watch
The British Airways app on Apple Watch provides easy access to the most important flight information while you’re on the move. You can quickly view the flight number, route, departure time, flight status, a countdown to the departure time and the weather at your destination.

- Flight status and schedules
Search and track all British Airways flights for the latest arrival and departure times.

- Exclusive features for Executive Club Members
If you’re an Executive Club Member, you can check your Avios and Tier Points as well as view your full transaction history on your device. Optional enhanced services available for our Executive Club customers travelling with baggage to check in at the airport. Anyone can join the Executive Club for free on ba.com


- Siri Shortcuts
Add Siri Shortcuts to quickly check your next flight and Avios points

Please refer to the 'Application Licence Agreement', linked on this page, to view the terms of use of this application and use of mobile boarding passes. By downloading the BA application, you agree to the terms of the Application Licence Agreement.
British Airways Plc Web Site British Airways Support Application Licence Agreement.
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