78
fair

bunq | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at bunq? Unlock additional insights
Android unitQ Score
Android User Feedback
62%
Android
254 Reports
iOS unitQ Score
iOS User Feedback
38%
iOS
154 Reports
User Feedback
38%
iOS
154 Reports
62%
Android
254 Reports
bunq - Latest Quality Issues
Android
Mar 2, 2023
Never received a card for my business account 🤷 closing account (-3 stars). Also, I don't like rainbows in my phone (-1 star).
Android
Mar 2, 2023
I was quite a fan of bunq. Meanwhile, the app hasn't been doing what it's supposed to do for a month now. I can no longer make ideal payments, approve direct debits and transfer money. Given the fact that all my collections went from my bunq account, that results in a lot of repair work. Contacted support several times, filed official complaint. Nothing is solved, and certainly nothing compensated. Honestly the worst bank I've experienced in a long time.
iOS
Mar 3, 2023
This Fintech is a Fraud
We open a Business Account and after going through the verification period Bunq charge the fees and received the first two deposits, after a month a a third deposit was made to pay the payroll of our business and Bunq decided to freeze the account. We request Bunq to return our money and they intentionally erase the chat where they said the the funds will be returned in 2 days max. The money hasn't been returned to us. This is considered Fraud in any jurisdiction. We are filling a complain to the Dutch Central Bank and iníciate legal actions.
iOS
Mar 3, 2023
LAZY
This is the laziest and most untrustworthy company I have ever had to do with! Ask anyone in NL trying to get help from bunq and they will agree that this company is FALLING APART. Delayed services (wether it's customer service or if you've orders a bank card for example) what ever I is, it's not going to be on time. The website is broken and the employees are 90% a robot trying to answer your questions, would not recommend if you are using this bank to get paychecks or to use as your default / Main bank… Bunq feel free to contact me n' try to fix the mess that just keeps getting bigger the more time that passes, a robot does not understand the problems I am experiencing..
Android
Mar 4, 2023
There is no costumer service! Really funny!
Android
Mar 4, 2023
The worst customer experience I ever had in my entire life. I can't even describe how terrible app you have and how terrible customer service you have.
Android
Mar 5, 2023
PATHETIC, PITIFUL. Worst experience of my life with a bank, by far. Non-existent customer service. Any query or incident takes two weeks to answer (if they answer).
Android
Mar 5, 2023
A bank where you are not ALLOWED to open an account, that's new... Due to our acceptance policy, we cannot open a bunq account for you. No explanation why, crappy bank? Too bad, but not the end of the world, there are plenty of other banks...
Android
Mar 5, 2023
I couldn't even register because I can't recognize my residential address!
bunq - Product Description
We are bunq
We exist to challenge what banking is and can be for you, to break free from the status quo. Together we built a fully mobile banking app that gives you power over your money. At the end of the day, it's about making life easy so you can save time, save money and save CO2. We are as ambitious as we are mindful, wanting to leave your positive mark on the world. 

Banking-to-go: the features of our beautiful mobile banking app

- Loyalty Cards - Never worry about bringing dozens of loyalty cards with you. Simply add them to the app and have full access anytime, anywhere.
- Multiple Sub-Accounts - Budgeting for groceries? Bills? New car? Doesn't matter. Set up a bank account for all your needs in seconds. 
- Apple Pay - Safe and fast online payments in millions of places, on sites, in apps and in stores using your bunq card with Apple Pay. 
- Real-time account activity push notifications, the evolution of online banking
- TransferWise - Safe online payments: send money to 39 supported currencies and always get the real exchange rate. Saving you money with no hidden fees.
- Insights - Automatically categorize all outgoing payments. By knowing where your money goes, you can easily put up to 10% into your savings account without any effort.
- Budgets - Easily setup a monthly budget and fully customize it by choosing your starting date and include/exclude as many accounts as you like.
- Freedom of Choice - The only bank in the world that lets you decide how your money gets invested.
- bunq.me - Always get your money back in the easiest way. Simply send your personal payment link and let the money flow in!


Our subscriptions
Easy Bank - The bank account you set up in just 5 minutes.
Easy Money - The bank account that helps you save time, money and CO2.
Easy Green - The bank account with amazing features and benefits, and to effortlessly make the world a greener place at the same time


Why join bunq?
Without any effort, you can become CO2 free in less than 2 years. 
We'll plant a tree for every 100 Euro spent with any of your bunq debit or credit cards.
- Together, we planted over 2 million trees to date. That offsets 680,237 round trips flights from Paris to NYC
- Show everyone how close you are to becoming CO2 free with our new Easy Green widget! You can add this to your website or blog in seconds
- Now your bestie can also plant a tree for every €100 spent with their bunq cards.

Budgeting made easy and fun
- Budgeting for groceries? Bills? New car? Doesn't matter. Open multiple sub-accounts for all your needs, in seconds
- Easily set up a monthly budget and fully customize it by choosing your starting date and include/exclude as many accounts as you like
- Always be in control of your money by sorting incoming payments the way you want: in amounts or percentages, the choice is yours
- A savings account that does the job automatically by having all your payments rounded up to the next Euro. 

The bank that speaks your language
English
Dutch
German
French
Spanish
Italian
Portuguese

Your money is fully insured
Thanks to our European banking permit your money is fully insured, up to €100,000. We apply rigorous safety measures and are tested and audited to the highest standards. Your safety is our highest concern.

Your privacy is guaranteed
We guard your privacy as if it’s our own. We will never sell your data to anyone. Your transaction data is stored in Germany, a country that values your privacy as much as we do."

bunq has been featured internationally by publications like Forbes, Wired, Business Insider, TechCrunch, Silicon Canals and many more. bunq is the first challenger bank to be included in the Dutch Fair Finance Guide (2020 edition), with an all-time high score for any newcomer.
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