55
poor
My CenturyLink | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-23 Points Past 7 Days
Category: Productivity
30-Day Trend
Android unitQ Score
Android User Feedback
80%
Android
66 Reports
66 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
16 Reports
16 Reports
User Feedback
20%
iOS
16 Reports
16 Reports
80%
Android
66 Reports
66 Reports
My CenturyLink - Latest Quality Issues
iOS
Mar 3, 2023
Customer service and additional processing fees
My bill is $50 a month and now they're adding $3.50 just to pay my bill online and $1.71 for paper billing. 😡
Android
Mar 3, 2023
service goes out alot.
Android
Mar 3, 2023
bad service
iOS
Mar 4, 2023
Cancelling my service
Again and again I am unable to pay with my bank information. 4 months and I have to keep calling customer service and they said sorry it's not working you will have to pay a fee since we have use you debit card. This happened last yr too. I am not sure what deal they have with the payment process company (seems scammy to me) but this is just ridiculous. I am just done. Save yourself the trouble and just get mobile Wi-Fi.
Android
Mar 4, 2023
the WiFi is terrible. Newer computer won't log in yet one 10 year old on does. it's just to much to talk about.
Android
Mar 4, 2023
never have I had a worse customer service experience in my 51 years on this planet, positively horrendous
Android
Mar 4, 2023
the website and app weren't working, so i was unable to sign in to check my bill. It was my first time logging into centurylink. I called customer service and talked to 4 different people, all of them just gave up after 10 minutes and told me to try the next day. once the website finally allowed me to log in,(weeks later) my payment was late. customer service was extremely unhelpful, and the website/app has issues that are not being fixed.
Android
Mar 4, 2023
The app worked fine on my S9+. I now have the S20 Ultra, and with that, the latest update was installed. The app will NOT let me sign in. Even with correct credentials. It bounces me back to the "What would you like to do?" page, with the only option being...To sign in. Over and over and over.
Android
Mar 5, 2023
Worst company ever! Customer service is a nightmare, a bunch of idiots that have no clue about what they are doing, I have been lied to at every turn and at this point I am canceling service. If you have another option I would highly suggest you take the other option. How freaking hard is it to send a modem? Apparently, they can't figure out how to do it.. does not deserve one star!
My CenturyLink - Product Description
The My CenturyLink app brings management of your account and services into one easy place. You can use the app to: • Connect your new service quickly with modem self-install. • View and manage your bill payment with convenience and ease. • Check your services, upgrade your Internet speed (if available in your area). • Manage your settings. • Visit Support to troubleshoot or optimize your service through self-help tools and videos. • Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service. • Plus, so much more. Additional features for our Secure WiFi customers (Secure WiFi is available on compatible modems leased from CenturyLink): • Parental controls to guard against inappropriate web content. • Pause and resume internet access of devices on our WiFi. • Schedule online and offline times for devices and users. Learn more about Secure WiFi by visiting https://centurylink.com/home/help/internet/secure-wifi We're here to help! You can get in touch via http://www.centurylink.com/contact
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