38
poor

Chipotle | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Food & Drink
Work at Chipotle Mexican Grill? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Chipotle Mexican Grill? Unlock additional insights
Android unitQ Score
Android User Feedback
61%
Android
674 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
425 Reports
User Feedback
39%
iOS
425 Reports
61%
Android
674 Reports
Chipotle - Latest Quality Issues
iOS
Mar 5, 2023
Love the food but the point system. . .
We love chipotle and it's a good thing we don't go there because of the rewards and point system because there is always some reason it doesn't work. Today I added the chips and side for my birthday but when I got to checkout, I was told it doesn't meet the necessary requirements . . . It was my birthday, the reward is good until 3/25 (today is 3/5) and we spent $40. So what's the problem? Who knows because the app wouldn't tell me. I've tried cashing in rewards using points in the past and they just don't take for whatever reason. . . Ever. We still get the food because we love it but these points and rewards are such an annoyance when they don't work (which is always) so I wish you would just get rid of them. Thanks.
Android
Mar 5, 2023
My experience with the app is great but the "Chipotle Order in Progress" never clears from my notifications even after the order is delivered & completed. I would have to restart my phone in order to get rid of it. Please fix with the next update if possible...thank you!
Android
Mar 5, 2023
Won't allow me to sign in because I got a new phone number
Android
Mar 5, 2023
Can't sign in even though the password is saved. When I attempt to change the password, the message "something went wrong" always pops up. (Samsung S23 Ultra)
Android
Mar 5, 2023
won't let me add my reward to my order!!
Android
Mar 6, 2023
Horrible app. "something" always goes wrong with login. Constantly makes you reset your password only to claim it isn't right. Actually I should give it 5 stars for saving me a bunch of money since I never end up ordering :)
Android
Mar 6, 2023
kept adding random items to my bag and completely froze on the screen after a custom item
Android
Mar 6, 2023
Unable to review
Android
Mar 6, 2023
My chipotle always gets my order wrong and they never correct it, I'm not sure if it's because of the app but I've never had issues with my orders when I use the website.
Chipotle - Product Description
Like a tiny Chipotle that lives in your phone, our app lets you order real, delicious food for pickup or delivery. Plus, you can earn points and redeem Chipotle Rewards in the Rewards Exchange.

ABOUT CHIPOTLE REWARDS
-  Members bank points automatically for in-app orders.
-  In-person, scan the app to earn points and redeem rewards.
-  Redeem points on Food, Goods and Giving in the Rewards Exchange.
-  Set a favorite reward to track points as you go.
-  Get rewarded faster with bonus offers and early access to new menu items.
-  Oh, and let’s just say… we won’t forget you on your birthday.

FEATURES
-  Pick up quicker with mobile pickup shelves and Chipotlane.
-  Or, get your order delivered straight to your door.
-  Try tasty menu items you can only get in-app or online.
-  Get your faves faster with saved meals and recent orders.
-  Go crazy with unlimited ‘extra’ ‘light’ and ‘on-the-side’ customizations.
-  Low gift card balance? Split the payment with another card.
-  Pay your way with Apple Pay.
-  See your sustainability impact with Real Foodprint metrics.
-  Start a Group Order to invite your squad in on the fun.
-  Save your go-to Chipotle locations and delivery addresses.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners