Choice Hotels : Book Hotels | unitQ Score

This company that is being used as a way to convert your points into cash is not secure. I converted some of my points to cash through this company that is linked to Choice for the process and the company would not allow me access to my account with them or the money that was already converted to cash due to verification issues. I started this process in November on 17th of 2022. They requested photos of driver's license front and back including a photo of me holding my driver's license, I refused at first because it was already verified because they had already issued me a card with the money already applied to it. I waited a day or 2 just going about life did not think nothing of it I go back in to use the money finally and I am locked out my account and to contact support via email I immediately did that and received a follow up email stating they need to verify my account with instructions, verify?!? I thought that was done already. I did not send in requested information because it was already verified through the app and a card with money was already issued. I told them I am not sending in anymore of my personal information, but eventually I did a month or 2 later and spoke with one of their representatives Ayanna Snowden, actually spoke to her twice about this issue. The second time I spoke with her it was about the photos I eventually sent. The reason Incalled was to ask if the email I sent the day before was with said verification was received and she informed me that she could see it with the photos attached and it would still take an additional 5 to 7 days to verify. Those days came and went and still no access, I emailed several times and called to speak with a supervisor, I was then informed that they do not have a supervisor and I had to leave my number so one could call me back, I have yet to receive a call or email with help with this issue. They then finally give me access February 2023 to add my bank account information to add the money to my bank … Umm heck NO I sent yal my DL front and back and a photo of me. They gifted me 10$ for the inconvenience I told them I did not want any money gift I wanted my money from my points that they took and would not give back after they were converted but denied me access to my account and informed me that the process can not be undone, so my identity was verified like I stated before I am a Diamond member. Not a reliable resource to use for your loyal customers this is why I have not stayed or used my points. Bad look for Choice.

Your website and the app say your hotels are pet friendly. My last stay at a Choice Hotel I was informed they do not accept cats. If you don't accept cat say so on the website and the app. I don't want to make reservations that are turned down when I arrive at the hotel.

Don't understand why you can't rate or review a hotel that they list. I've looked everywhere for the option but can't find one. A previous stay was creepy and HORRIBLE. The owners didn't care when brought to their attention. Being able to review and read reviews would be great. 👍

Cannot log in. Customer service is useless with the usual clear your cache, etc. Just keep getting an error saying wrong username or password. Reset of password logs me in automatically on the website but once logged out, just keep getting the same error message so cannot even log into the app.

Come on choice what is going on... we is who keep the hotel and choice business alive. Hotels not obeying 2 hour early check and 2 hour late check out that our money afforded us. Hotels charging us crazy amounts of money to use the points we gathered up by spending money at their hotels. Charging us fees upon arrival because we booked with them over other hotels. I'm about to start using airbnbs because the hotels think they are doing us a favor and they have no respect for choice.

Frustrating to use due to inconsistent server errors.

I've been getting the sorry can't connect to server for almost a month now...I can only use whole points and not half points half cash because the customer service agents states they don't have that option on their end...however they can sell you points...I would give a negative 1 if possible because the app is currently trash.

The application is not working and won't open at all what is going on

Seever not working