59
poor
Cox App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
13 Points Past 7 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
56%
Android
108 Reports
108 Reports
iOS unitQ Score
iOS User Feedback
44%
iOS
85 Reports
85 Reports
User Feedback
44%
iOS
85 Reports
85 Reports
56%
Android
108 Reports
108 Reports
Cox App - Latest Quality Issues
iOS
Mar 4, 2023
Change up plan no different price well 4 $ to get half data and slower
Change up to a faster speed now it is the opposite much slower not happy
Android
Mar 4, 2023
We are CONSTANTLY having PROBLEMS with all of our Cox services. A worker should just move in with us
iOS
Mar 4, 2023
Worst ISP ever
Worst ISP I've ever had. Service is down at least 3 days out of the month
iOS
Mar 4, 2023
Weather related?
We've lost internet at least once or twice a day since the windstorm earlier this week. May have started after some “routine maintenance.”Restarting the modem sometimes works, but Cox had to reboot from their end once. Every time it goes down it takes me 20 minutes or so to troubleshoot and fix. Very irritating.
iOS
Mar 4, 2023
Rates always increase yr over yr for subpar service
Rates always increase yr over yr for subpar service.
iOS
Mar 4, 2023
Experiencing technical difficulties
Every time I try to log in to this app for the last several months, it says experiencing technical difficulties. I've asked a couple technicians on the phone what's going on and they said some people are getting that but they don't know why, it's easy to pay my bill this way so it's frustrating that this thing doesn't work
iOS
Mar 4, 2023
Price gauging
They raise the price every couple of months and I pay almost $100 just for internet services. Not happy about this.
Android
Mar 5, 2023
The website sucks, hard to navigate, and the app crashes all the time. Just tryin to my bill but I can't.
iOS
Mar 5, 2023
314$ cable bill is way to much
I don't feel as though I get $314 worth of cable. We watch basic cable channels. I will be looking into other cable options.
Cox App - Product Description
With the newly redesigned Cox app, you can manage your account on your own time, wherever you are. Check out what's included with your services, manage your bill, view your data usage, get service support or message an agent with 24/7 support. Using the Cox app you can: ○ View your service details ○ Manage your bill, view statements, update payment methods and make a one time or recurring payment. ○ Check your data usage ○ Stay up-to-date with outage alerts ○ Search and browse helpful troubleshooting and how-to articles ○ Message Oliver℠, our virtual assistant, or a live agent anytime with 24/7 support ○ Update your profile information or change your password ○ Quickly access product-specific apps to manage your Panoramic Wifi, Contour TV, Homelife, or Voice service We'll keep adding more ways to help you better manage your account.
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