55
poor
David Lloyd Clubs | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
38%
Android
27 Reports
27 Reports
iOS unitQ Score
iOS User Feedback
62%
iOS
44 Reports
44 Reports
User Feedback
62%
iOS
44 Reports
44 Reports
38%
Android
27 Reports
27 Reports
David Lloyd Clubs - Latest Quality Issues
iOS
Mar 4, 2023
Cannot add to apple wallet
The app works fine to book classes and all other things it's supposed to do. But one issue I have never been able to resolve is the apple wallet issue. I can't add my entry card to apple wallet but everyone else around me seem to be able to. What is the issue? Please help.
iOS
Mar 5, 2023
Usuability
The app is really rubbish l. It keeps getting more things added to it but is unusable when bookings for classes and tennis courts go live making it impossible to book them or the app crashes meaning you have to reset your whole phone to try and book again. This has been going on for at least 6months now and needs to be improved.
iOS
Mar 5, 2023
Slow and often doesn’t work properly
The number of times I have to login again, wait for the app to load, and then have to reload it because it keeps failing is a real disappointment. After months and months and months of letting them know how bad the app is, they have made zero effort to make it work properly
iOS
Mar 5, 2023
App keeps crashing
App update took place 2 days ago and this was supposed to fix bugs and improve stability. Unfortunately this has not been the case, the app has crashed again this morning. This is very frustrating as no there are no timescales as to when it will be fixed. If we don't continuously try to refresh screen and try again, then the likelihood of us securing one of the seven tennis courts are very, very slim! I appreciate the attempts at refreshing will make it more challenging for the IT dept to fix the issue, however there is alternative. DL please sort out the App, it isn't fit for purpose. Bring in another software system if needed, members are getting fed up.
iOS
Mar 5, 2023
Worst app on my phone.
David Lloyd makes it impossible to book tennis courts other than by through the app or reception. Reception cannot book as far in advance as the app allows yet the app never works. Constant try again later messages at peak times whilst trying to book advance tennis courts or classes. Never works and by the time it does, everything is fully booked. Unacceptable considering they're forcing customers to use the app when it's not fit for purpose.
iOS
Mar 5, 2023
Oops something went wrong!
I'm fed up of trying to use this app at 8am or 8pm to do the simple task of booking a court or class and receiving this message. Please please sort it out. Clearly the database can't cope when everyone tries to access it at the same time. It can't be that hard.
Android
Mar 5, 2023
'Opps, something went wrong' This is the message when try to book in anything through this app. Happens soooo often that I am starting to consider cancel my family membership . Developer should consider to move server to more reliable source to retain the customers.
Android
Mar 5, 2023
App is saying oops something went wrong and all of my booked classes are not showing.
Android
Mar 5, 2023
Doesn't work
David Lloyd Clubs - Product Description
The official David Lloyd Clubs app is compatible with iPhone and iPod Touch (iOS 13 or later) and is free to download. The app is available in English, French, Dutch, Spanish, Catalan, Italian and German. Whether in Club, at home or outside, get the most out of your membership with the David Lloyd Clubs app. Club members can use the app to not only book courts, group exercise classes and Personal Training sessions but they can also manage their membership and access a huge range of On-Demand workouts. Features include: • Make and manage your bookings • Explore our library of hundreds of On-Demand workouts to access anytime and anywhere • Manage your membership and send feedback to clubs • See club info (address, opening hours, pool opening times) • Join an array of different social club events • Enjoy a range of discounts and offers from our specially selected partners • Track your exercise and health via Apple Health
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