69
poor
Dunkin' | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 7 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
89%
Android
935 Reports
935 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
110 Reports
110 Reports
User Feedback
11%
iOS
110 Reports
110 Reports
89%
Android
935 Reports
935 Reports
Dunkin' - Latest Quality Issues
iOS
Mar 5, 2023
Not very rewarding
The old system of earning & using rewards was so much simpler. Every time I try to redeem a reward I end up not redeeming it and am told there's nothing I can do, that I've lost my points. I've reached out for help and gotten no response. I miss Tim Horton! And now I'm going to stick with Starbucks.
Android
Mar 5, 2023
I constantly get an error trying to log in to this app or never receive confirmation codes by text.
Android
Mar 5, 2023
Good app! But why are maple donuts missing from the menu? Prevents me from ordering through the app since I can't select them.
iOS
Mar 5, 2023
Zip code
I have tried contacting them multiple times and they have always said they'll call back. I want to be able to change my zip code in the app since it's so hard to get anyone from customer service to fix my problem. I have so many points that I cannot use.
iOS
Mar 5, 2023
Doesn't work
The app does not work and needs to be updated
Android
Mar 5, 2023
App menu doesn't list French crullers with the other donuts, but Dunkin restaurants have them.
Android
Mar 5, 2023
it can be confusing using app I have over 1,000 points and when I've asked how to redeem. the staff at DD was not helpful. they said I can only redeem with an ordered ahead . I never know when I can stop for DD so I loose most of them. it's sad 😔
Android
Mar 5, 2023
When customer's are picking up their mobile order, they need to work on customer service. We stood there waiting for one of the 6 or more employees to help us ,and no one did? There were 3 or 4 of us waiting, and our orders were not complete due to food being out of stock. Greeting a customer and helping replace the out of stock food, etc, is an important first impression.
Android
Mar 5, 2023
Not user friendly... The app is super confusing and offers seem to be mostly "auto apply" which is more stressful than good because it only creates issues at the window when they don't work. Also, many of the terms of each offer are non specific, or misleading. Employees can't even help you use the app because they are not permitted to use it themselves. Of all rewards apps I have used, this is by far the worst. The old app was far better.
Dunkin' - Product Description
Ordering through the Dunkin’ app is fast, easy and contactless! Order ahead and skip the wait All users can place their order ahead through the app and skip the wait in store. Try all of our contactless pickup options - carryout, drive-thru and curbside pickup! Options will vary by store. Check app for details. Save your favorite menu items to make ordering even faster! Join DD Perks and earn rewards on every Dunkin’ run $1 = 5 points. Every 200 points earns you a free beverage. Plus, get exclusive bonus point-offers. Check out faster Whether you’re stopping in store to scan your app or ordering ahead, load funds to your account to save time on your run. *Location and Notifications may be required to receive promotional offers.
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