82
fair
easyJet: Travel App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
11 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
74%
Android
208 Reports
208 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
73 Reports
73 Reports
User Feedback
26%
iOS
73 Reports
73 Reports
74%
Android
208 Reports
208 Reports
easyJet: Travel App - Latest Quality Issues
iOS
Feb 28, 2023
App experience
Being told that i need to reset password only at the end of the purchasing process, and not being able to fix it without having to restart from beginning is “nineties” e-commerce style.
iOS
Mar 4, 2023
Complicated Options
The booking choices are very complicated. No matter which choice I selected I couldn't get the right combination of seats and baggage allowance I wanted. Very very frustrating!!!
Android
Mar 4, 2023
I do not recommend traveling on this airline, the app does not work does not let you modify things, it only works based on going to the counter and paying a lot of money
iOS
Mar 4, 2023
Too much imposing additional services
Company is extremely annoying in imposing extra services, even within the application. I will think twice before using you again
Android
Mar 5, 2023
Useless. I have a holiday booked. I have checked in and want to download the boarding passes. The app won't let me, firstly it is not easy to find boarding passes - they are under check-in. Second when you tap on a boarding pass it forces you to repeat the check-in. I'm just going to print the passes the old-fashioned way and delete this useless app!
iOS
Mar 5, 2023
Headline prices are so deceptive
You start with one price and, by the time, you've added a small suitcase, the price approximately doubles. Better go with a not-so-low-cost airline
Android
Mar 5, 2023
Utter rubbish. Loses login details at random. Cannot reset password as no reset email is being sent. Cannot create a new account as "account already exists". Garbage app by garbage airline
Android
Mar 5, 2023
So many delays...
Android
Mar 5, 2023
Why offer to sell me an extra large cabin bag outbound when I can't book it to come back - presumably due to lack of space? A nonsense.
easyJet: Travel App - Product Description
TOP TIP! PASSWORDS AND ACCOUNTS If you’re having trouble signing in or accessing your account on the app, your password may have expired. Follow these steps to reset your password: 1. On the easyJet app Home Screen menu, click the 'Reset password' link and enter the email address you used to register. 2. We'll send you an email to that email account with instructions on how to reset your password. 3. You can now use your new password to sign in. Note that if you are currently signed into the app, you must sign out and then sign back in with the new password so that you can be reauthenticated Wherever you’re going, take us with you. Search, book and manage your flights all from the palm of your hand. SEARCH & BOOK CHEAP FLIGHTS – Booking a trip to your favourite European location has never been easier with the easyJet app. You can also use Apple Pay or a saved payment card to check out swiftly and securely. MANAGE FLIGHT BOOKINGS - Keep track of your easyJet flight bookings all in one place. Change your flights, manage delays and disruption, plus add seats, baggage, sports equipment and more. EASYJET HOLIDAYS BOOKINGS – Add your easyJet holiday booking to get instant access to all the information you need for your package holiday, including hotels & accommodation, airport transfers and other important information. You can also view your holiday countdown to build the holiday excitement. CHECK-IN – Scan your passport with your phone camera to add your details and check-in faster than ever before. MOBILE BOARDING PASSES – Use your mobile boarding pass to travel through the airport quickly, speed up boarding and reduce paper waste. You can store up to eight boarding passes per flight, which will be available offline, so you'll not need a data connection. For even more convenience, you can also save your boarding passes to Apple Wallet. Visit https://www.easyjet.com/en/mobile-app/mobile-boarding-passes for more details. FLIGHT TRACKER – Track your plane's location in real-time. Plus, check the latest arrival and departure information with live updates direct from easyJet’s Control Centre. You also see your plane’s journey, live in the air, with the addition of the FlightRadar24 map. FLIGHT NOTIFICATIONS – We'll notify you of any important flight changes as soon as we know, remind you when it's time to check-in, tell you your boarding gate and inform you of your baggage reclaim belt. TRIP WIDGET – Wherever you’re going, we'll be with you every step of your journey. Whether it’s a reminder to check in, check your baggage allowance or download your boarding pass, we’ll let you know. TRIP ANCILLARIES AND PARTNERS – Manage your extras all in one place. Easily add excursions, insurance, car hire, and parking to make your trip seamless. Plus, save money by purchasing in-flight vouchers in advance or even pre-order onboard products from our Bistro and Boutique range. VOICE SEARCH – Why not try our voice search feature to search for your next flight? Using the latest voice recognition technology you can find flight options by simply saying the destination, dates of travel and airports you want to fly from - all completely hands-free, making booking a flight easier and more accessible. LOOK & BOOK – Seen a photo of your perfect holiday destination but don't know where it is? You can now search for a flight using just a photo! Simply upload a screenshot of your ideal destination and we'll tell you where it is and which flights will get you there! CABIN BAG SIZER – Our handy bag sizing tool uses augmented reality to check whether your cabin bag fits within the maximum dimensions to take on board. ADD TO SIRI – Create a Siri shortcut directly from your Itinerary screen to view your trip quickly and easily anytime. ACCESSIBILITY – Our app works with your phone's screen reader functionality to audibly describe what is featured and happening on each screen, making your booking and trip management navigation easy and simple.
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