poor

MY EE | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-10 Points Past 7 Days

Category: Utilities

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

67%

Android
212 Reports

iOS unitQ Score

iOS User Feedback

33%

iOS
106 Reports

User Feedback

33%

iOS
106 Reports

67%

Android
212 Reports

MY EE - Latest Quality Issues

Android

Mar 4, 2023

It worked fine until an update was added. It doesn't work at all now. What is happening. I've re installed several times. Absolutely rubbish.

Android

Mar 4, 2023

Cannot use it for some reason, it don't go to be logged in, don't log in, nothing. After latest updates it's USELESS, sick 🤒 of ee aswell, especially their prices going up ☝️ and get problems like this, supposed to sighn in with a four 4⃣ digit pin 📍.

iOS

Mar 5, 2023

Worst App I have ever had

We have family usage plan and I can count the number of times we have gifted data to each other in one hand over a period of 2 years. It's useless and will change providers ASAP.

Android

Mar 5, 2023

not letting you cancel contract on it for mislead purchase

iOS

Mar 5, 2023

Slightly unreliable

Turning off data often doesn't work. Useless message appears telling you to text your requirements to 150, a fruitless exercise.

Android

Mar 5, 2023

Can not add phone number

Android

Mar 5, 2023

Could not edit my profile Would not load other options

Android

Mar 5, 2023

Absolutely awful. I needed to speak to someone about my account being attacked. Eventually got through to someone. Its been investigated. I've been told my complaint has been closed. I've been contacted but where? I'm seriously considering leaving EE after 20+ years! Poor show

Android

Mar 5, 2023

EE customer service is poor, network is poor, coverage is poor, app is poor, biggest mistake staying with EE.

MY EE - Product Description

THE NEW MY EE APP
One little tap for complete control and all the help you need
When life’s moving fast, you need a super-speedy way to manage your account and get help. And with the all-new My EE app, you’ve got just that. It gives you the power to look after your EE account, quickly and easily. It gives you a more personalised experience and it’s got a brand new look and design that makes it easier to find what you need the second you log-in.
Looking for something new? The My EE app makes it easy to find the best deal that suits you, understand when you are eligible to upgrade and you’ll enjoy personalised exclusive deals and offers. Our rewards hub has awesome perks and the chance to win money-can’t-buy experiences, you don’t want to miss out!
Welcome to the new My EE app, the simple way to manage your account and get help pronto.

Here’s more on what you can do;

On pay monthly?
-Check your data in a whizz or share it with someone on your account
-View your bills and see itemised billing
-Stay on top of extra charges
-View your allowances and add-ons
-Check out our Rewards hub for all those lovely little extras
-Get add-ons, including data add-ons. Handy!

On pay as you go?
-Check your data in a whizz
-View your pack in a blink
-Track your Free Boosts
-Check your balance on the go

If you do have any questions or need help, please go to https://community.ee.co.uk/

Make your life easier and get downloading.

Want to improve your unitQ Score by 20% within 30 days?

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