Express Scripts | unitQ Score

If you click on the shopping cart, the app throws up an error message and crashes.

If I have automatic refills which I do I would think that means that my prescriptions are sent out automatically. But it's not the case.

This seems to be an ongoing issue despite having tried to solve things several times. My prescriptions are permanent, concurrently run out, and I always seem to have at least a month or two of pills when contacted with notification that I may have as few of five days of medication left. Exasperating.

Not user friendly

They have made it almost impossible for me to get my refills. They won't communicate with your doctor about what is required and even when my insurance company called them and said they approve the medication they still tried to tell me my insurance company denied the request. The medication I take I have to have or I will have severe withdrawals. I was told to goto the hospital. My question is are you gonna pay the bill for the hospital because of there fault? I don't have a extra $1000 for someone else's incompetence. If your insurance company users this company I would change insurance companies. I repeat do not use this company if you want to get your medication on time. You will run out. They also charge $21 to over night your medication even if it is there fault and the normal delivery is around 10 days. Just use your local pharmacy so you don't have problems. Very Dissatisfied Customer.

The login portal is very poor to say the least. Several times in the login process I get rejected. Secondly, why was there a problem with the facial login process? I have the same face. This was not of my doing but the way you worded the notice made it look like it was my error. Shame on you for not owning up to the problem.

This site is not user friendly and I have not been able to get all my meds to be shipped at the same time

This app sucks. Way too complicated and poorly designed to set up. Waste of time even trying.

Lousy sign in process. Can't use this app. Useless. The 2-step sign in does not send me a verification code. I finally got someone on the web support line. The got me in 1 time but the app as well as the website still won't send me a verification code. Makes no sense to IMPROVE the old system that worked well only to make it useless.