45
poor
FedEx Mobile | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Business
30-Day Trend
Android unitQ Score
Android User Feedback
74%
Android
443 Reports
443 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
156 Reports
156 Reports
User Feedback
26%
iOS
156 Reports
156 Reports
74%
Android
443 Reports
443 Reports
FedEx Mobile - Latest Quality Issues
Android
Mar 4, 2023
I only use this app once or twice a year. Because that's how often I order musical equipment that requires FedEx to deliver it. Each time for the past 4 years, you boot me out of my account and force me to literally completely change my password because it's the first time I've logged in since last January. It's my stuff, my delivery, my house, my account...leave it be. My password is saved on authenticator. Stop micromanaging my account.
iOS
Mar 4, 2023
Packages not left in correct spot
I have a clear note on my porch that says to leave packages to the side gate. But they were left on the porch very visible. People steal things all the time.
iOS
Mar 4, 2023
Unacceptable
2 of 3 packages received
Android
Mar 4, 2023
Apparently the app doesn't open. It's just a pretty icon on your phone. It's completely useless and I have to go online anyway. The review wants us to "tell us more," but it's impossible know what you can do in it or if it looks good visually when all you get is a white screen with the "thinking" circle forever. Maybe if the app opened/worked we'd be able to provide useful reviews.
Android
Mar 5, 2023
It does not pass the "Select Country/Region" section. What should I do? ..
iOS
Mar 5, 2023
Waste of Time
Their tracking is so unreliable. You're better off just crossing your fingers and hoping your packers arrives I damaged. Even when it is out for delivery, we only receive our packages about half the time.
Android
Mar 5, 2023
The app has a lot of issues. You can get into the app without problem and the next time, you cannot get into the app without uninstalling the app and reinstalling the app.
Android
Mar 5, 2023
Today is 3/5. The app is still sending me notifications today that my delivery is on time rescheduled for 3/4. Anyone see the problem. I know that things happen that make deliveries late. I understand that. What I don't get is how a major corporation like FedEx can provide an app that doesn't provide accurate info. It's the biggest job the app has. If this was a one off I would give the benefit of doubt. This has happened with the last 2 pkgs along with others before. Fix your app please.
Android
Mar 5, 2023
I set up a shipment through the app and it gave me a qr code for a shipping label. I walked to Walgreens, they asked for the qr code, and now there's nothing in my history in the app. As far as I can tell there's no way to get a qr code without going through the whole thing again, though you've emailed me the shipping label and put a hold on my debit card for the original transaction. Thanks for wasting my afternoon!
FedEx Mobile - Product Description
Create a shipping label, track shipment status and manage your packages wherever you are with the FedEx Mobile app. Use the app to get quick rates, find a pickup or drop off location, scan barcodes and view rewards. Enroll in FedEx Delivery Manager® to customize when and where you’d like to receive your packages.
Available in all regions
• Track the status of all incoming or outgoing packages
• Create a mobile shipment label and request a pickup**
• Enable push notifications to get updates on your shipments and a sound notification on delivered shipments*
• Scan a barcode for easy tracking*
• Find a FedEx location near you*
• View or cancel a scheduled pickup
• Create a new pickup
• Get Apple Watch access to track status of packages and to find locations
• Get shipment cost estimates and delivery times
• Access your shipper address book
• Log in with the touch of a finger or with facial recognition
• Search your list of shipments by tracking number, references, vendors and more
• Use your phone to measure your package dimensions
Available in some regions
• Enroll in FedEx Delivery Manager to:
o Hold a package at a preferred FedEx location
o Leave delivery instruction for the courier
o Sign for a package requiring your signature
o Request a vacation hold
• Reroute your package to a FedEx location to pick up at your convenience
• Ship directly to a Fedex-designated location
• Scan your door tag to get information and options regarding your missed shipment
• Access a chat assistant for FedEx Mobile app and services questions
• Create a login for more convenient tracking
• View rewards
Thank you for using the FedEx Mobile app! Have feedback? Email us at [email protected].
FedEx Delivery Manager is only available for residential deliveries within the U.S. You must be signed in to the FedEx Mobile app and registered for FedEx Delivery Manager to use selected features.
*Maximize your FedEx experience by allowing the following permissions: Location to find a convenient FedEx location, Camera to scan a shipping label and track a package, and Push Notifications to receive notification on a package. Also, get Sound Notifications for delivered packages by turning on sound in your settings.
**Shipping administration rules apply.All intellectual property rights, including trademarks and word marks, are the property of respective owners