fair

First Citizens Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-8 Points Past 7 Days

Category: Finance

Work at First Citizens Bank? Unlock additional insights

30-Day Trend

Poor

Fair

Good

Epic

Work at First Citizens Bank? Unlock additional insights

Android unitQ Score

Android User Feedback

20%

Android
35 Reports

iOS unitQ Score

iOS User Feedback

80%

iOS
139 Reports

User Feedback

80%

iOS
139 Reports

20%

Android
35 Reports

First Citizens Mobile Banking - Latest Quality Issues

iOS

Feb 27, 2023

Needs better overview

The first glance doesn't allow me to see an overall balance of each account. I would appreciate this being changed. It's often difficult to sign on I'm not able to handle all necessary business on this app

iOS

Feb 28, 2023

Update the app

The app is outdated and it's not easy to use

Android

Feb 28, 2023

Disappointed! Terrible! Glitches! Info about accts & text alerts delayed!! Customer service is terrible. They act as though they don't care. These issues have been ongoing since 2017. 0 stars

iOS

Mar 1, 2023

Not user friendly

The app needs to store outside banking info to pay the loan. Entering it every month is a waste of time.

iOS

Mar 1, 2023

Terrible terrible terrible

I can not seem to get in most of the time with the password that I made. I can enter with capitals with out it is not user friendly. I know how to use apps I know how they work, why is this one so unusable?

iOS

Mar 2, 2023

Disappointed

At every other Bank WFB,B of A, USB, that i bank with, this bank is the most frustrating to work with. The simple act of sending money to someone using Zelle is so dam frustrating. You demand the persons contact number,& email address and finally that it can take up to 24 hr for the funds, I send via to appear in their account, is preposterous. Every one of the banks I listed above requires the persons name and contact number and the transfer of funds is immediate. I also hate the fact that when I write a ck for over $500- I get a call from the bank branch to confirm the payees name, the amount, the ck number and the date of the check. This happens every time & I about to transfer my funds to another bank. These security measures are so over the top it's ridiculous.

iOS

Mar 3, 2023

Why do I need to receive a text every time I log in???

iOS

Mar 3, 2023

Changing recurrent payment amount

I don't see where it is possible to edit the recurring payment amount from the app. Should be more intuitive.

iOS

Mar 4, 2023

Check Scanning Problematic

Scanning a check may fail sometimes

First Citizens Mobile Banking - Product Description

First Citizens Digital Banking gives you a powerful, comprehensive set of mobile banking tools that work across all your devices – mobile phone, tablet, and computer. Log in from your Apple device quickly and securely using Face ID, Touch ID or a 4-digit passcode.

First Citizens Digital Banking helps consumer and business customers:
• View your accounts and transaction history
• Deposit checks from your mobile device
• Pay bills and make transfers between your First Citizens accounts
• Manage your credit cards easily and quickly – lock and unlock a card, activate a new card, report upcoming travel, report a lost or stolen card and more
• Receive account and security alerts via text or email
• Securely access your checking, savings and credit card statements at any time
• View tax documents

Consumer customers can also:
• View your complete financial picture by linking all your accounts (even those with other financial institutions), track spending patterns, create budgets, understand your net worth and manage expenses, all in one place
• Send money to friends, family and others you trust with Zelle®
• Transfer funds to and from accounts you have at other financial institutions
• View FICO® Scores if you have a consumer loan, credit card or mortgage
• Set up text and email alerts to help monitor credit and debit card activity
• Manage your debit cards easily and quickly – lock and unlock a card, activate a new card, change your PIN, report upcoming travel, report a lost or stolen card and more
• Credit card customers can add authorized users, request balance transfers and more

Business customers can also:
• Set up multi-user access - customize and designate access to employees who are helping manage the company's finances
• Send domestic wire transfers
• Send payments via ACH
• Detect fraud with ACH Monitor and Positive Pay
• Set up text and email alerts to help monitor credit card activity

About First Citizens Bank:
Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers at more than 560 branches in 19 states. For more information, visit firstcitizens.com.

First Citizens does not charge fees to download or access First Citizens Digital Banking, including the First Citizens mobile banking app or First Citizens Text Banking. Mobile carrier fees may apply for data and text message usage. Check with your carrier for more information. Fees may apply for use of certain services in First Citizens Digital Banking.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

iPhone, Touch ID and Face ID are a registered trademark of Apple, Inc. Apple is a trademark of Apple, Inc., registered in the US and other countries. App Store is a service mark of Apple, Inc.

FICO is a registered trademark of Fair Isaac Corporation.

Want to improve your unitQ Score by 20% within 30 days?

All intellectual property rights, including trademarks and word marks, are the property of respective owners