76
fair
The General Auto Insurance App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-18 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
88%
Android
75 Reports
75 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
10 Reports
10 Reports
User Feedback
12%
iOS
10 Reports
10 Reports
88%
Android
75 Reports
75 Reports
The General Auto Insurance App - Latest Quality Issues
Android
Feb 15, 2023
It is too expensive for a 1st time buyer. I'm paying more than my own car payments. I'm literally paying just as much as my rent for both Car Payments/Insurance combined. I can barely put food on my table. Even my co-workers are shocked, and they're paying $30-$95 monthly, and here I am paying $593.97 rn! I'm leaving asap once my contract is up. Ridiculous.
Android
Feb 23, 2023
Website keeps telling me to download the mobile app. I am on and using the mobile app.
iOS
Feb 23, 2023
Fees
Don't tell me my policy is a certain price and then charge me fees AFTER I pay the down payment. It's not my fault your app can't verify my DL. Other than that it's fine.
iOS
Feb 24, 2023
Needs improvement
Removed your auto payment won't not let you reactivate. Your auto payments app works out 80% of the time and it crashes.
iOS
Feb 24, 2023
Representative
I called to add a vehicle and the person i spoke to was so rude she had no type of communication skills i had to ask twice to see if i had any discounts witch i feel like i didn't get any the representatives name was porshaun
Android
Feb 27, 2023
Another app that doesn't have my vehicle listed. Ram promaster city van is not listed
Android
Feb 28, 2023
This app sucks I've gone into it trying to look at my balance duel. I made the payment ahead of time manually. I knew I had automated payment set up so I figure. I'd make it manually and the system. Then would generate the payment which it and then I figure the auto pay would be OK? It's already pand to find out. That the auto pay still went through even though the payment was already received 2 days. Early no one's responding to me by email back and chat does not work.
iOS
Mar 3, 2023
Too expensive
This insurance is too expensive
Android
Mar 3, 2023
Way too expensive
The General Auto Insurance App - Product Description
The General’s mobile app is here to help you manage your policy anywhere, at any time. Whether you need to obtain a quote for car insurance, make a payment, view your ID Card(s), or submit a claim; The General’s mobile app makes it easy for you! • Quickly obtain a quote* for a new auto insurance policy with The General®. • Make a payment, schedule a payment, split a payment across different payment methods, or even pay in cash (Powered by PayNearMe)! • Access your ID Cards immediately after you’ve signed in for the first time. Simply rotate your phone to landscape view in the app to quickly view your virtual ID Cards. To view your (full) legal ID cards select to open the PDF version. • Start and submit a new claim, or even follow the status of an existing claim. • Utilize our Help Center for some of our most frequently asked questions. If you need further assistance start a call or chat with us during normal business hours, or schedule a call-back from our Sales or Customer Service teams at a time that’s convenient for you! • Log in how you want! You can use your e-mail address, policy number, Facebook account, Google account, or even biometrics (fingerprint or face). We’re always looking for ways to improve your mobile app experience! Please feel free to leave us feedback on your mobile app experience, or contact us at [email protected]. We want to ensure a 5-star app experience! *Some restrictions apply. Subject to Underwriting guidelines. Not available in all states. End User License Agreement: https://www.thegeneral.com/legal/app_eula/ Privacy Notice: https://www.thegeneral.com/legal/privacy-policy/
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