74
fair
Aetna Health | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
26 Points Past 7 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
67%
Android
102 Reports
102 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
51 Reports
51 Reports
User Feedback
33%
iOS
51 Reports
51 Reports
67%
Android
102 Reports
102 Reports
Aetna Health - Latest Quality Issues
Android
Mar 1, 2023
Allow running on rooter devices
iOS
Mar 1, 2023
Impossible
App doesn't allow you to do anything! Worse app! Keeps telling me it's down!!
iOS
Mar 1, 2023
Add card to wallet
It's interesting to see in the graphic that you can add your card to Apple Wallet, but that feature doesn't exist.
iOS
Mar 2, 2023
Bad interface and services
We have had several providers in the past and most of them have been good. Aetna requires you to get additional apps for vision and dental. The dental plan we have through employee doesn't have a single dentist in our whole city. We have called multiple times and the people on the other side of the phone are difficult to understand. Aetna has been a bad experience all around.
iOS
Mar 2, 2023
Slow to update spend data from claims
The app doesn't show spend data from claims until weeks or months have passed so you can't know what you will have to pay when visiting a doctor. Finding a provider in an area you designate is also pretty difficult in the app.
Android
Mar 3, 2023
I can't log in.. I can in the chome Internet not in th app. It says I have the wrong user name or password I literally copied and paste both and it still says that. Useless app.
iOS
Mar 4, 2023
Hangs on Open
App hangs on open when I need it. Installed on iOS 16.3.1 -do better Aetna
Android
Mar 4, 2023
Their account security is a joke! Limiting what characters I can use for my password screams that they have no idea what they are doing for security. If I could I would use any other insurance provider.
Android
Mar 4, 2023
Fix your app. I'm going on the assumption then at no wants people to pay them, but they're app developers are not the same page as their MBS'. Your payment system kicks you to an outside page that doesn't work. This is after you have to fight with the app just to get logged in. Probably should fix your garbage before you lose customers and money.
Aetna Health - Product Description
The Aetna Health℠ app helps you take charge of your health care and benefits. With just a few taps, you can find a doctor and see what procedures may cost. See claims details and pay claims. Access your ID card. Even talk with a doctor anytime by phone or video. It’s simple. And it’s all in the palm of your hand. We’re also continuously adding new features and functionality to improve your experience. This app is available to most Aetna members. Members in select plans may not be eligible yet, but we’re continually working to expand access. If you aren’t eligible today, check back in a few months. Connect to care • Search for in-network providers and facilities • See provider ratings and reviews from other patients • Get cost estimates before you get care • Look up medications by their brand or generic names and learn about side effects • Search for MinuteClinic® locations and services inside select CVS Pharmacy® and Target® locations, and schedule a MinuteClinic appointment • Talk with a doctor anytime by phone or video (for eligible members) • Connect with COVID vaccine resources Manage your health and benefits • Access your ID card whenever you need it • Track spending and progress toward meeting your deductible • Check PayFlex® HSA, HRA and FSA account balances • View your plan summary and get information about what’s covered • See up to 2 years of claims and filter by member name, provider, facility, service and date • Pay claims using your bank account or credit card (for eligible members) • Receive personalized health reminders • Sync your data automatically by allowing Aetna Health to access your steps and exercise data from HealthKit Eligible members with benefits through Aetna Pharmacy can also • View prescription details for you and your family • Get cost estimates for brand name or generic drugs • Search for a pharmacy based on location, distance or other criteria • Refill mail-order prescriptions • Request prescription refills at a CVS retail pharmacy *Aetna and MinuteClinic inside select CVS Pharmacy and Target locations (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.
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