72
fair

Gopuff—Alcohol & Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
21 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
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Epic
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Android unitQ Score
Android User Feedback
65%
Android
237 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
128 Reports
User Feedback
35%
iOS
128 Reports
65%
Android
237 Reports
Gopuff—Alcohol & Food Delivery - Latest Quality Issues
iOS
Mar 4, 2023
Used to love this app
Lately though the orders are taking much longer than usual and the app is not letting you know that WHEN you are ordering. There's also many products that keep showing up as available then are being force removed from my bag when I try to checkout.
Android
Mar 4, 2023
AFTER SO LONG! You abandoned us, it now says service unavailable. I've used the service countless times and ita a great service. You just don't deserve any stars anymore.
iOS
Mar 4, 2023
Problems with fraud
I have an old account with this company and someone used it to make false purchases. After calling the company twice they've been unable to help me gain access to my account, and I'm unable to log in. I will be using a more reliable and safer company for my future delivery transactions.
Android
Mar 5, 2023
It's only gotten worse in the short time I've used Fam. So incredibly slow and the delivery window estimates are laughably wrong. Now I'm getting half populated texts about replacement items with none listed. What a bummer.
Android
Mar 5, 2023
GO PUFF IS TO EXPENSIVE AND THEIRS FEE ARE RIDICULOUS. DO BETTER GO PUFF
iOS
Mar 5, 2023
Use to be great
This app use to be fabulous and affordable but they just keep raising the rates for delivery and the prices so really it's not all the great it's just as cheap if not cheaper to use door dash now
Android
Mar 5, 2023
Pay for a family membership...but anytime I order more than the 12.95 minimum to avoid a 4.95 small order fee, my entire order disappears. Works fine as long as I have a small order. Straight scam.
iOS
Mar 5, 2023
Eh
Cool idea and service. Things are overpriced and the delivery fee is eh. Have had multiple experiences waiting all night for orders which is why I no longer use the app. I ordered at 12, it's now 3 am. I should of been sleeping hours ago. But no, I'm waiting on Icecream for 3 hours.
Android
Mar 5, 2023
Got a $20 off coupon, ordered $25 worth of product so they charged me a "Small Order Fee" of $5, along with $5 Delivery Fee, & expect a tip on top of that, bringing my $20 off $25 order to a wopping $18... what a great deal...
Gopuff—Alcohol & Food Delivery - Product Description
Gopuff instantly delivers essentials you want and need. We deliver food and drinks, cleaning stuff, baby stuff, pet stuff (and in select markets, we deliver alcohol stuff, too) right to your door. That’s a lot of good stuff. And Gopuff never surges delivery pricing—it’s always $1.95. That’s five cents less than two dollars. Take that, math.

YOUR FAVORITE PRODUCTS
Get everything delivered, from food delivery like snacks, chips, ice cream, and candy to fresh grocery delivery like eggs, milk, bread & cheese. Did we mention drinks? We’ve got regular water. We’ve got fancy water. We’ve got energy drinks and juices. We’ve got beer, wine, and spirits.* You can also get paper towels, toilet paper, cleaning products and your favorite local brands too. Never run out again! Literally! See what we did there? Gopuff also carries over-the-counter medicine, electronics and beauty products. What more could you ask for?

Gopuff’s got a ton of your favorite brands. Don’t believe us? Perhaps our friends Ben & Jerry’s, Coca-Cola, Gatorade, Flamin’ Hot Cheetos, M&Ms, Reese’s, Gushers, Tide, DayQuil, Takis, Dove, and Colgate toothpaste could convince you. And if not, hop on the Gopuff app to see all the other great brands we stock.

NON-CONTACT DELIVERY
We leave your delivery at your door by default, but you can choose to have us come knocking too. We’ll text you when we get there either way.

ORDER IN SECONDS, DELIVERED IN MINUTES
Ordering is super easy—just tap on what you want to add it to your bag and checkout. We pack your order in our local micro-fulfillment center and deliver it straight to you. TL;DR it’s super fast.

$1.95 FLAT DELIVERY
Some delivery services charge more when they’re busy. Not us. Gopuff delivery is always $1.95—all day, every day. We never surge or hike delivery, even if there’s an angry flock of geese cruising around town and even if it’s Taco Tuesday.

SIGN UP FOR THE FAM
Fam is an abbreviation for family (we’re hip, right?). And in our Fam, members pay $0 delivery fees on every order, any time of day. 

WAYS TO PAY
Gopuff securely accepts credit cards (Visa, American Express, MasterCard and Discover) and debit cards, as well as Apple Pay, Google Pay and Venmo.

EARN POINTS TO REDEEM REWARDS
Everyone loves a good deal. With Puff Points, you get more with every order on Gopuff. Get Points with every order and redeem them to unlock different rewards, like daily & weekly discounts. All new customers earn 6,000 Puff Points with their first order—it’s like a signing bonus, but more delicious.

AWESOME CUSTOMER SERVICE
Sometimes things go wrong. We’re only human. That’s why our Gopuff Customer Service representatives are also human (we tried hiring manatees, but it didn’t work). We hope we get your order just right, but just in case it’s not exactly what you expected, you can give our team a call.

DELIVERING ON YOUR SCHEDULE
We’re open late to deliver what you need when you need. Many of our locations operate 24/7, which is convenient if you’re binging old sitcoms. 

Speaking of locations, Gopuff has 250+ facilities and delivers to 550 cities.**

NOW DELIVERING IN CALIFORNIA
What’s up, dudes and dudettes? Was that right? Anyway—California customers can now get 30-minute BevMo! delivery with Gopuff. We have added BevMo!’s unparalleled liquor and wine selection to our platform, giving our customers even more convenience at their fingertips. 

* Beer delivery, wine delivery and liquor delivery is available only in select regions. ID verification required for alcohol delivery. Please drink responsibly.

** Gopuff is not available in all markets… yet. Want us where you are? Find us on social media @gopuff or visit gopuff.com for more.
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