What is the unitQ Score?
unitQ Score is an organization's product quality metric based on user feedback data gathered automatically in more than 70 languages from the most popular customer channels — including app stores and social media, and may also incorporate internal support and chatbot applications. unitQ Score is a performance indicator that represents the current state of an organization’s product health.
Online Shopping
Shopping apps have made it convenient for consumers to purchase what they need digitally. Nowadays, there are so many apps to choose from, and users are loyal to those with the best product quality. When they experience account issues, billing problems, or glitches - they won’t hesitate to turn to another app. Let your unitQ Score navigate where you should prioritize your product quality efforts to keep users shopping on your app.
unitQ Scores:
- 30 Day Average
Rank
Product
UnitQ Score
The unitQ Score is a measurement of product quality based on your Google Play Store and Apple App Store reviews.
- 1
Alibaba.com B2B Trade App
94 Good - 2
SHEIN - Online Fashion
91 Good - 3
Groupon - Local Deals Near Me
90 Good - 4
Chewy - Where Pet Lovers Shop
88 Good - 5
Affirm: Buy now, pay over time
85 Good - 6
AliExpress Shopping App
84 Fair - 7
craigslist: local marketplace
83 Fair - 8
Etsy: Custom & Creative Goods
82 Fair - 9
Shop: All your favorite brands
78 Fair - 10
Nike: Shoes, Apparel, Stories
78 Fair - 11
Wayfair – Shop All Things Home
77 Fair - 12
IKEA
77 Fair - 13
StockX- Access the Now
76 Fair - 14
Fetch: Have Fun, Save Money
74 Fair - 15
Walmart - Shopping & Grocery
69 Poor - 16
FARFETCH — Designer Shopping
69 Poor - 17
Poshmark: Buy & Sell Fashion
67 Poor - 18
CVS Pharmacy
66 Poor - 19
The Home Depot
66 Poor - 20
Nike SNKRS: Sneaker Release
65 Poor
unitQ Score is the Voice of the Customer
unitQ artificial intelligence aggregates public and private user feedback data from dozens of external and internal sources, like App Store and Google Play Store reviews, Reddit, YouTube, Twitter, Facebook, Zendesk and support chatbots. unitQ proprietary machine learning and natural processing models filter out the noise and focus only on feedback related to product quality issues and bugs.
Why unitQ Score Matters
unitQ Score is, at its core, a reflection of an organization's product health, and customer sentiment now and into the future based exclusively on real-time real user feedback. unitQ Score is designed to enable companies to take a measured, data-driven approach to their product quality efforts, fix issues faster, and leverage insights into roadmaps and product growth. Higher scores equal better products, and more satisfied customers — period.
What Your unitQ Score Means
Your unitQ Score is an indicator of the positive versus negative product quality reviews users are making about your brand. A unitQ Score closer to 100 indicates a brand has few product quality issues overall. It means users enjoy your product, the experience is well-designed, easy to use, responsive — and is virtually free of bugs, broken flows, and operational mistakes.
How unitQ Score is Calculated
A unitQ Score of 90, for example, means 90% of an organization’s user feedback did not contain product quality issues when evaluated through the lens of unitQ algorithms. A unitQ Score of 90 means that 10% of customer feedback contained product quality issues.
A unitQ Score of 75 indicates that 75% of an organization’s user feedback did not contain product quality issues. However, a unitQ Score of 75 also means that 25% of customer feedback contained product quality issues.
A unitQ Score of 75 indicates that 75% of an organization’s user feedback did not contain product quality issues. However, a unitQ Score of 75 also means that 25% of customer feedback contained product quality issues.
Interpreting a unitQ Score
95-100 Epic: Best in class product quality.
85-95 Good: Strong product quality, room for improvement.
70-85 Fair: Satisfactory product quality, lots of room for improvement.
0-70 Poor: Weak product quality, urgent improvement required.
How to Increase Your unitQ Score
The intelligence to bolster the unitQ Score stems from the power of unitQ and its artificial intelligence capabilities. The lower the number of product quality issues, the higher the unitQ Score. Detecting, investigating, prioritizing and fixing issues identified by users increases unitQ Score, bolsters developer KPIs, enhances customer satisfaction and ratings in app stores, attracts new users and drives new revenue streams.