Create captivating and frictionless user journeys
CX teams are the guardians of the user experience. Develop a deep understanding of your users to address emerging needs and build loyalty.
Make sure every voice is heard
Users are sharing details about their experience with you every day in social channels, support tickets, review sites, surveys, etc. - what they enjoy, what could be improved, and what they want next from you. Get a 360° view of all user feedback in one place.
Make sure every voice is heard
Users are sharing details about their experience with you every day in social channels, support tickets, review sites, surveys, etc. - what they enjoy, what could be improved, and what they want next from you. Get a 360° view of all user feedback in one place.
Reduce time-to-insights
Transform feedback data into actionable plans faster. Remove the manual work of gathering and analyzing complex data so you can focus on driving meaningful change instead of filtering columns on a spreadsheet.
Reduce time-to-insights
Transform feedback data into actionable plans faster. Remove the manual work of gathering and analyzing complex data so you can focus on driving meaningful change instead of filtering columns on a spreadsheet.
Be always in the know
Stay on top of changes in the user experience. Spot trending feedback in real time with AI‑powered alerts sent directly to Slack or Microsoft Teams to address user frustration fast and reduce churn.
Be always in the know
Stay on top of changes in the user experience. Spot trending feedback in real time with AI‑powered alerts sent directly to Slack or Microsoft Teams to address user frustration fast and reduce churn.
Empower support teams
Help agents focus on delivering outstanding service. Leverage AI technology to automate the classification of tickets to increase accuracy and drive consistency.
Empower support teams
Help agents focus on delivering outstanding service. Leverage AI technology to automate the classification of tickets to increase accuracy and drive consistency.
Rally teams around what matters the most to users
Break silos and create cross-functional alignment to optimize the user journey. Build custom dashboards to help teams quickly identify and address pain points impacting the quality of the user experience and other key performance indicators (KPIs) like 1‑star reviews, support tickets, brand sentiment and more.
Rally teams around what matters the most to users
Break silos and create cross-functional alignment to optimize the user journey. Build custom dashboards to help teams quickly identify and address pain points impacting the quality of the user experience and other key performance indicators (KPIs) like 1‑star reviews, support tickets, brand sentiment and more.