fair

AAA Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

16 Points Past 7 Days

Category: Lifestyle

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

46%

Android
135 Reports

iOS unitQ Score

iOS User Feedback

54%

iOS
158 Reports

User Feedback

54%

iOS
158 Reports

46%

Android
135 Reports

AAA Mobile - Latest Quality Issues

Android

Mar 1, 2023

After finishing installing app for the 1st time,I try to open it, but it keeps on closing. I'm unable to do as anything. A very faulty appt!!

iOS

Mar 2, 2023

Does not work in most states

The description mentions nothing about this but apparently you cannot use this app or save your AAA card to Apple Wallet if your account is not listed in one of 11 states or PR. Very unhelpful.

iOS

Mar 2, 2023

Worst customer service ever

I've been trying to schedule a simple diagnostics check on my car and not only was I signed out and restricted from accessing my account like I've done numerous times in the past but I had to search for an hour to find a phone number that worked where I had to listen to 5 different robots that can't do ANYTHING. then when I finally got in contact with someone IT WAS THE WRONG OFFICE. So they redirect me to the right office and I'm waiting for over 15 minutes to talk to someone. Finally got someone on the line and she tells me she can't hear me as I'm yelling it my microphone!!! ABYSMAL SERVICE

Android

Mar 2, 2023

It will not let me send a forgot password/username request (same with website) it says it can't recognize my 16 digit member code and it won't even let me request help with just my name. Absolute terrible app. Used to work well

iOS

Mar 3, 2023

This app is trash

Can't even register!

iOS

Mar 3, 2023

App said my subscription was expired

I like the app but after a year the app said my subscription is expired even though it auto-renewed a few weeks before. So I deleted the app and then reinstalled it. All good now but very annoying.

Android

Mar 3, 2023

Generally this app is great, checking my account, looking at gas prices, getting road side assistance. But lately the app is always asking me to turn on location settings to all the time, because of AAAdrive. I don't have AAA insurance, which is the only reason you need AAA drive turned on, so this is really getting annoying

iOS

Mar 4, 2023

Issues updating membership

Had to update membership and it didn't renew

Android

Mar 5, 2023

Horrible app and horrible company with horrible customer service,they train employees to do everything in there power not to provide service,this is not a good company and suggest to pick any other road side assistance

AAA Mobile - Product Description

AAA Mobile improves on-the-go access to trusted AAA services including trip planning, discounts and roadside assistance. The mobile version of AAA’s TripTik® Travel Planner helps you find AAA Approved and Diamond Rated hotels, restaurants and attractions, and the ability to create and share itineraries between your desktop and mobile devices.

KEY FEATURES INCLUDE:

Maps & Discounts
• Find more than 59,000 AAA Approved and Diamond Rated hotels and restaurants 
• Book your next hotel or rental car
• Receive member discount offers at over 164,000 locations
• Share saved trips across desktop and mobile devices*
• Find AAA Approved Auto Repair facilities, AAA office locations, and cheapest gas prices near you

Roadside Assistance*
• Request Roadside Assistance from the app
• Get instant battery replacement quotes (not available in all areas)

Passbook* (iPhone only, iOS 6 or higher)
• Add a scannable AAA membership card to your Passbook

*You must be a current AAA member to use these features. 

Not a member? You can still use our unparalleled trip planner functions. To take full advantage of all the features of this app, Join AAA.

NOTE: Continued use of GPS running in the background can dramatically decrease battery life.

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